aOS

Agentic Business & Network Workflows

The aOS execution layer for agentic telco-grade workflows across business and network operations.

From manual operations to

cognitive execution

Telco operations are primed for impact. As agentic technologies mature, teams can move beyond manual handoffs, disconnected systems, and reactive work.

Agentic Business & Network Workflows brings execution to the center of the business. It applies Amdocs’ decades of operational expertise to a ready-to-deploy set of telco workflows that integrate with existing environments. Processes run through governed, secure, outcome-driven execution at scale - reducing operational load while supporting growth and innovation.

Today's telco operations are primed for impact. With rapid advancements in agentic technologies, the burden on your teams can finally be lifted. No more manual handoffs, disconnected systems, and reactive firefighting. AI today plays a supportive role. It suggests, summarizes, assists. But it doesn't run the processes. aOS, the Agentic operating system for telco, is designed to change that. Powered by Agentic business and network workflows, it coordinates cognitive core AI agents and insights to run complete business processes. Leveraging Amdocs' decades of experience in managing operations for leading operators worldwide, the Agentic Business and Network Workflows engine contains a comprehensive set of ready to deploy telco workflows that can integrate with any existing infrastructure. What used to require dozens of handoffs between system and departments now flows as a single orchestrated process. That's the power of Agentic business and network workflows. Complete visibility, full control, and workflows that run themselves. By transforming business processes into agentic driven workflows, aOS allows CSPs to shift to outcome focused strategies, delivering measurable business impact, accelerating results, and redefining KPIs around value, not effort. This is what it looks like when AI stops assisting and starts operating. aOS, Agentic Operating System for Telco. Amazing.

Agentic Workflows

Agentic Business & Network Workflows

Business Operations

Commercial Operations - from product planning and marketing to order activation, billing, finance, and customer care - run through coordinated agentic workflows.

Product Planning

Marketing

Sales

Order-to-Activation

Finance Operations

Customer Care

Network Operations

Al agents continuously monitor, diagnose, and act across network assurance, performance, and configuration - integrated with existing systems, probes, and tools.

Network Problem Resolution

Preventive Operations

Network Change Management

Network Planning

Rollout and Display

Optimization

Business Outcome Analyzer

Provides visibility into measurable business results through two views: Value Delivered tracks strategic objectives and business impact, while Cost Prediction monitors consumption and outcomes for accurate forecasting.

Process Orchestration

The foundation layer that powers the end-to-end processes, ensures enterprise policies and drives defined business.

We take the complexity. You get the results.

Agentic Business & Network Workflows orchestrates execution across business and network domains. It delivers business outcomes rather than executing isolated tasks. Issues resolve faster, operational overhead decreases, and performance measures shift from operational KPIs to delivered business impact.

Benefits

Outcome-driven

Full accountability for business goals and measurable KPI impact. Built-in continuous optimization informed by real-world deployment at scale.
Operational excellence

Autonomous execution through pre trained, proven agentic processes. Shaped by decades of telco operational and implementation experience for consistent scale, accuracy, and speed.
Flexibility & control

Customized workflows adapt to business needs with built in security, governance and continuous performance monitoring. Proven in complex telco environments.
Openness

Orchestrates Cognitive Core agents on top of any BSS/OSS and within any AI ecosystem.

Agentic AI Forever Changes the Telco Operating Model

From Siloed Automation to Cross-Domain Orchestration for Measurable Business Outcomes in an AI-First World.
HFS Research, with Amdocs, interviewed and surveyed 90 Tier 1 telecom executives to understand where CSPs invest in agentic AI, priority outcomes, and what it takes to scale beyond pilots.

Download the full research

From complexity to clarity

From costs to results. Business outcomes take center stage.

Leave behind operational concerns

Lower operational costs

Improve operational KPIs

Execute consistently at scale

Focus on business impact and growth

Improve customer experience and satisfaction

Accelerate time to value

Unlock innovation velocity

Related insights

Explore more

Frequently Asked Questions

What is Agentic Business & Network Workflows?

Amdocs Agentic Business & Network Workflows uses autonomous, telco-specialized AI agents to orchestrate end-to-end workflows across business and network domains. Operating on top of any BSS/OSS, it shifts execution to governed, outcome-based automation with measurable KPIs.

How is agentic workflows different from traditional RPA or rule-based automation?

RPA follows static rules for isolated tasks. Amdocs Agentic Business & Network Workflows uses autonomous, intelligent agents plan, reason, coordinate sub-agents, and optimize for business outcomes across multiple systems, with built-in governance, observability, and SLAs.

Which telco processes benefit the most from Agentic Business & Network Workflows?

Amdocs’ latest study with HFS Research, covering 90 global operators, shows the highest‑impact opportunities in customer experience, BSS operations, and financial functions. These areas deliver measurable outcomes such as ARPU growth, churn reduction, and revenue protection, and more than 80% of operators expect major transformation in these domains within 18 months.

Customer care resolution, proactive outreach, product catalog management, dynamic pricing, order‑to‑activation, fraud detection, and revenue assurance consistently rank as priority use cases because they operate within clear guardrails and deliver visible business impact. Leading operators typically begin with customer‑facing and revenue‑related processes where results are rapid and reversible, then expand to IT and network domains as governance maturity increases.

How does Agentic Business & Network Workflows ensure governance, security, and compliance?

Agentic Business & Network Workflows is part of Amdocs aOS, where security, governance, compliance, and observability are built-in by design. All execution runs on a trusted AI layer optimized for telco operations.

What does 'outcome-based delivery' mean?

Outcome‑based delivery means we focus on the business impact and measurable results. With Amdocs Agentic Business & Network Workflows, work is organized around defined outcomes, and delivered continuously through an operating model built for telco‑grade scale, trust, and openness. This ensures value is visible, trackable, consistently realized.

Can Agentic Business & Network Workflows work with my existing BSS/OSS stack?

Yes. Amdocs Agentic Business & Network Workflows is agnostic and open, designed to operate on top of existing BSS/OSS. It integrates with systems of record, orchestrates processes across domains, and leverages your current technology investments. The latest version of Amdocs CES also includes built-in operational capabilities that enhance agentic process execution.

Agentic Business & Network Workflows

The aOS execution layer for agentic telco-grade workflows across business and network operations.