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ConnectFiber - Your solution for Customer Engagement and Service Innovation

ConnectFiber transforms fiber operations with powerful automation, advanced analytics, and scalable tools to deliver seamless connectivity and exceptional customer experiences.

Connect Fiber

Unlock your full revenue potential
with Next Gen Fiber BSS

Maximize revenue opportunities by packaging, selling, servicing, and billing fiber services - whether standalone or bundled. Get to market faster with preconfigured user journeys and catalog offerings, enabling you to experiment, optimize, and integrate in shorter cycles.

Optimize profitability with geographically based pricing and enhance customer satisfaction by upselling broadband services based on usage trends. Seamlessly manage all billing types, including both recurring and one-time payments, pre-paid and post-paid, and for third-party products. All with automated workflows for efficient, high-speed service delivery at low cost.

Overcoming challenges in Fiber Services provisioning

  • Challenge: Meeting High Customer Expectations

    Solution: Enhance customer satisfaction with our 360° digital fiber customer management suite, providing seamless omni-channel support and real-time issue resolution to keep your customers connected and happy.

  • Challenge: Differentiating Your Service from Competitors

    Solution: Stand out by offering unique telco service bundles, Over-the-top (OTT) integrations, and dynamic pricing models, providing unmatched value and personalization to your customers.

  • Challenge: Streamlining Inventory and Serviceability Management

    Solution: Automate inventory management and serviceability checks with real-time monitoring tools. Optimize inventory control and streamline serviceability processes to ensure network operations and service delivery.

  • Challenge: Keeping Up with Rapid Technological Advances.

    Solution: Stay ahead of the curve with connectFiber’s continuous updates and integration capabilities, ensuring your services leverage the latest technologies and industry standards.

Tailored solutions for Fiber Service providers

    Scalable and Flexible Billing
    • Quickly deploy adaptable billing solutions that support both pre-paid and post-paid models, accommodating a variety of customer preferences and maximizing revenue potential.
    • Integrate bundled services and promotional offers seamlessly, enhancing customer acquisition and retention through flexible pricing strategies. 
    Advanced Customer Care
    • Leverage our comprehensive customer care platform to provide personalized, multichannel support, fostering stronger customer loyalty and satisfaction.
    • Use real-time analytics and AI-driven insights to anticipate customer needs, enabling proactive issue resolution and enhancing the overall customer experience. 
    Innovative Service Offerings
    • Quickly introduce new products and services using our dynamic catalog, ensuring agility in responding to market trends and customer demands.
    • Employ AI and machine learning to deliver personalized customer experiences and predictive maintenance, driving higher engagement and satisfaction. 
    Dynamic Bundling Options
    • Create Telco Bundles that combine internet, voice, and wireless services, offering convenience and streamlined billing to increase customer loyalty.
    • Develop OTT Bundles that include streaming, gaming, and smart home devices, meeting diverse customer needs and differentiating your offerings in the market. 
      Comprehensive B2B Capabilities

      • Provide enterprise customers with dedicated connections, and bulk ordering options, ensuring reliable, high-performance solutions for large-scale deployments.

      • Offer customizable service plans and advanced features like VPNs and secure connectivity, catering to business clients' specific needs.

      Upselling CPEs and Modems

      • Empower your sales teams with tools to identify upsell opportunities for CPEs and modems, enhancing customer satisfaction with tailored device recommendations.

      • Drive revenue growth by promoting premium devices and offering seamless upgrade paths, ensuring an optimal network experience for customers.

      Customer Self-Care and Self-Service

      • Facilitate customer account management, troubleshooting, and service adjustments with intuitive self-care portals and mobile apps, enhancing convenience and user engagement.

      • Decrease support costs and elevate customer satisfaction by providing automated solutions and comprehensive FAQs for independent problem-solving.

      Partnerships and Ease of Integration

      • Integrate effortlessly with a diverse range of partner solutions via TM Forum’s Open APIs (TM Forum OAIs), increasing operational flexibility and service breadth.

      • Collaborate with industry-leading partners to rapidly deploy new services and drive innovation, keeping your offerings competitive in a dynamic market.

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      amdocs-connectFiber-product-screen

      Why Choose Amdocs connectFiber for Your Fiber Needs?

      • Rapid Deployment: Get your services up and running in as little as three months, with minimal personnel required.
      • Cost Efficiency: Reduce operational costs with streamlined processes and automation.
      • Enhanced Customer Experience: Provide superior customer support and engagement with our advanced tools and insights.
      • Scalability: Easily scale your services to meet growing demand without compromising on quality or performance.

      Connect with Amdocs connectFiber today

      Transform your fiber operations with Amdocs connectFiber. Our platform empowers you to overcome challenges, enhance customer satisfaction, and drive business growth. Experience the future of fiber provisioning and management with a partner committed to your success.

      Transform your fiber operations with Amdocs connectFiber. Our platform empowers you to overcome challenges, enhance customer satisfaction, and drive business growth. Experience the future of fiber provisioning and management with a partner committed to your success.