Out-perform the market

In this new era of light touch, automated operations, having a slick and informative self-service experience for all customers – including business users – is vital. Organizations that focus on customer experience outperform the market by a significant margin.

That’s what our customer, a major Western European mobile service provider , is intent on achieving. 

Our omni-channel challenge

They have signed a multi-year managed services deal with us to build an omni-channel digital business system to grow its market share of the B2B customer segment. 

We are working together to provide their enterprise customers with innovative new services that can be deployed, discovered, and scaled on demand – enabling faster time-to-market and delivering exciting new customer experiences.

The solutions we have applied include our Data Hub, Intelligent Customer 360, and Engage, as well as the development of a mobile app to provide a consumer-like digital experience.    

Our ‘Deploy Once – Reuse Many’ transformation approach allows groups and affiliates to enjoy cross-pollination – allowing speedy modernization and business expansion with faster ROI and time-to-value.

Benefits

  • Reduced churn due to a superior, proactive experience
  • Faster time to market
  • Care and commerce on one platform with lower overall complexity
  • Increased automated interactions
  • Enhanced customer experience through contextual and personalized interactions

Find out how Amdocs can help your business

WHY STOP
AT AVERAGE?

make it
amazing

Your future looks
breath-taking from here

cloud

Embrace the cloud and together we’ll see your business agility, innovation and scalability soar to new heights.

Simplify the complex,
deliver the brilliant

automation

Discover the streamlined, cost-efficient and intelligent answer to increasingly complex customer, IT and network demands.

Fill your customers’ day
with content they love

media

Build an irresistible content proposition and experience that keeps your customers coming back for more.

Reinvent the customer
experience. Every day.

digital

Discover the agility to deliver a jaw-dropping digital experience that always exceeds expectations.

Make today’s impossible
tomorrow’s possible

5G

Unlock the full potential of 5G and shape the network to create new capabilities, unique business models and game-changing opportunities.

Explore

about Amdocs

Discover how Amdocs can help your business.

cloud

Your future looks breath-taking from here.

automation

Simplify the complex, deliver the brilliant.

media

Fill your customers’ day with content they love.

digital

Reinvent the customer experience. Every day.

5G

Make today’s impossible tomorrow’s possible.

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