The Time to Act is Now – Welcome to CES 10
Today, Amdocs announced CES 10 – a new step release of Amdocs’ portfolio of BSS, OSS, network and Big Data solutions. This release is packed full of new innovative solutions that help service providers accelerate the pace of digital transformation, drive incremental revenues from new segments, become data-driven, and increase agility. I’ll review some of the release highlights below and address additional items in future blogs.
According to research by IDC, service provider executives consider digital transformation a critical priority. However close to 50% do not have a digital strategy in place! The same research found that service providers estimate it will take 5 years or more to effect a transformation! Those who don’t move fast will suffer. Service providers need the right skills and partners to develop and deliver a holistic digital strategy that delivers seamless, personalized digital care and commerce experiences from anywhere, on any device.
In CES10, Amdocs has upped their digital offering, focusing this time on the retail channel, commerce and promotions. CES10 elevates the retail store experience to the digital age with queue management and in-store flows. It offers new enriched commerce capabilities and supports rapid definition and distribution – within just two hours – of omni-channel personalized promotions.
What’s in Store for Business Customers?
The complexities of meeting the multi-faceted needs of business customers – customers typically with at least thousands of users and dozens of sites – are immense at every stage of the business customer lifecycle, from pricing a quote through signing agreements, ordering delivery, fulfillment, and supporting self-service. So despite being of potentially high value, business customers suffer from slow and inadequate levels of service.
In CES10, Amdocs announced a unique solution that automates and orchestrates the entire business customer lifecycle from lead to cash. Amdocs is arguably the only organization in the world that can offer such a solution, since only Amdocs can draw from such a broad portfolio of products and services – spanning from BSS, OSS, network and Big Data. The solution provides visibility, tracking and control to enable service providers to meet commitments, schedules, SLAs and KPI’s, and to deliver superior service to business customers.
Multi-Play to Production in Under a Year!
It’s curious that while the overwhelming majority of service providers have expanded their operations to multi-play—typically through expensive acquisitions—relatively few have consolidated their IT siloes to reduce costs, get a single view of the customer and reap the benefits of convergence. The results are slow time to market, less effective cross-selling and up-selling opportunities, difficulties leveraging analytics, and many other challenges.
In CES10, Amdocs presents a packaged solution that delivers an end-to-end BSS, OSS, Big Data multi-play solution that goes into production in less than a year – a very powerful proposition when you consider the typical duration of quad-play transformations. To achieve this, Amdocs leverages a new development methodology and their embedded business processes and best practices.