Innovating telco interactions: 451 Research spotlights Amdocs in Insight Report
Leading customer experience & commerce industry analyst Sheryl Kingstone showcases the Amdocs - Microsoft partnership and the Customer Engagement Platform.
Discover how Amdocs’ strategic partnership with Microsoft is transforming the CSP experience through the Customer Engagement Platform.
This report delves into our use of AI, including Generative AI, and collaborative tools to redefine customer interactions with integrated copilots. It highlights our platform's pivotal role in revolutionizing B2B journeys, from lead generation to ongoing care.
“The partnership between Microsoft and Amdocs brings an innovative approach and aligns with the industry's top priorities, offering a comprehensive solution to enhance the customer experience in telecommunications."
This report delves into the platform's AI and Gen-AI capabilities, showcasing its commitment to industry-specific integration. It highlights the critical need for verticalizing applications to ensure seamless alignment with the unique data models and backend systems of the telecom sector. Furthermore, it explores the platform's strategic advancements in enhancing B2B journeys, designed for the full spectrum of B2B customer engagement, from initial lead generation to comprehensive ongoing care.
