Sprint: transformation of care and commerce functions reduces costs and improves customer experience
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Sprint, the fourth largest CSP in the USA, decided it was time to transform its commerce and care functions. It had several legacy systems across the operations framework – often residing as silos with limited interactions with adjacent systems. They were heavily customized and not running the latest software.
Sprint embarked on a co-development approach – with our engineering teams working hand-in-hand. We started the transformation with the deployment of DigitalONE Commerce and CatalogONE, followed by DigitalONE care, billing and charging functions.
The results have been impressive:
- Time to market for new offerings down by up to 50%
- At least 20% improvement in the total cost of ownership – thanks to co-operative development
- At least 30% reduction in order fallouts
Get the full story of this highly successful collaboration.
