Analyst report

Digital

Sprint: Transformation of care and commerce functions reduces costs and improves customer experience

John Abraham

Analysys Mason


01 Jun 2020

Analysys Mason

Sprint: Transformation of care and commerce functions reduces costs and improves customer experience

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Sprint, the fourth largest CSP in the USA, decided it was time to transform its commerce and care functions. It had several legacy systems across the operations framework – often residing as silos with limited interactions with adjacent systems. They were heavily customized and not running the latest software.

Sprint embarked on a co-development approach – with our engineering teams working hand-in-hand. We started the transformation with the deployment of DigitalONE Commerce and CatalogONE, followed by DigitalONE care, billing and charging functions.

The results have been impressive:

  • Time to market for new offerings down by up to 50%
  • At least 20% improvement in the total cost of ownership – thanks to co-operative development
  • At least 30% reduction in order fallouts

Get the full story of this highly successful collaboration.