With over 25 years of experience in the industry, Mark is a Global Sales Leader and Solutions Architect passionate about delivering quality software solutions. He helps Telcos, MNOs, MVNEs, MVNOs, B2B customers go Digital with SaaS, resulting in increased revenue and customer loyalty. With a proven track record of leading teams of up to 50 people, Mark advocates for using technology to empower businesses and is always looking for ways to optimize processes. At Amdocs, he is leading SaaS sales for Digital Brands Suite, helping Telcos and Operators increase revenue, reduce costs, and improve customer satisfaction.
Insights from Mark
It's a journey, there is no destination
My passions include meditation, mindfulness and storytelling and when I read this it brings a smile to my face. And if I can apply it to my personal life, why can’t I do the same at work?
The customer journey
Beryl Markham once said that "a map is an earth in the palm of your hand." If Perceval had made a map on his first attempt to find the Holy Grail, it might have been easier to find again
The support journey
How can you have an amazing customer experience, if the support experience doesn't engage the employee in the same way?