Amdocs Named in The Customer Experience Strategy Consulting Services Landscape, Q2 2026

We are pleased to share that Amdocs has been named as a Notable Vendor in The Customer Experience Strategy Consulting Services Landscape, Q2 2026, a Forrester Research overview of 28 providers in the customer experience (CX) strategy consulting services market. This recognition places Amdocs among a carefully researched group of providers that organizations can consider as they navigate their CX transformation journeys.

According to the report, Amdocs is listed as a Systems Integrator with geographic presence across North America, EMEA, and APAC, serving clients in the Financial Services, Media, and Telecommunications industries. These are sectors defined by complexity, high customer expectations, and the constant pressure to evolve — making the ability to deliver consistent, intelligent, and personalized experiences not just a competitive advantage, but a business imperative.

The report identifies our self-reported top extended business scenario focus areas as Experience Design, Prioritization & Roadmapping, and Workforce Enablement. We believe these three areas are at the heart of what makes a CX transformation truly succeed — and they reflect how Amdocs thinks about the work:

• Experience Design is about more than aesthetics. It's about understanding what customers actually need at every touchpoint and designing interactions that are intuitive, meaningful, and consistent across digital and physical channels.
• Prioritization & Roadmapping is where strategy becomes actionable. With limited resources and competing priorities, organizations need a clear, data-informed view of where to invest first — and a realistic roadmap for getting there. We help clients make those decisions with confidence.
• Workforce Enablement recognizes that even the best CX strategy will fall flat without the right people behind it. We work alongside our clients to ensure their teams have the skills, tools, and organizational alignment needed to consistently deliver on the experience they've committed to.

Together, these focus areas reflect Amdocs' commitment to supporting end-to-end CX transformations — not just at the planning stage, but all the way through to execution and sustainable change. We believe that being included in this Forrester overview is a meaningful signal of the progress we have made in building a CX capability that is both broad in scope and deep in expertise.

As customer experience continues to rise on the strategic agenda for organizations across the globe, Amdocs remains focused on being the kind of partner that helps businesses turn their CX ambitions into real, measurable outcomes — for their customers, their teams, and their bottom line.

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