Amdocs Studios Enables Seamless Cloud Operations for Motonovo
Partnership-driven managed services free internal teams to focus on innovation while ensuring operational excellence
About Motonovo
Motonovo specializes in motor finance for the purchase of cars, vans and motorcycles. Part of the Aldermore Group, they work with approved and trusted dealers to offer straightforward finance options.
Making outsourced IT operations work
As Motonovo prepared to grow their business, the application team identified the need to prioritize software development and delivery over management and maintenance. But this needed to be achieved without compromising on platform reliability or user experience – particularly with regard to planned enhancements for findandfundmycar.com, its vehicle aggregation site.
With the business transitioning to a self-hosted model on AWS, outsourcing the platform’s operations was seen as the optimal approach. Ideally, they sought a personal relationship with a trusted digital-native partner, rather than a distant relationship with a traditional managed service provider. Amdocs cloud expertise was chosen to handle the entire lifecycle, including building, launching, and operating the enhanced platform through its Cloud Studios offering.
“We wanted a managed services partner that understood our business and felt like part of the team. That’s exactly what we have with Amdocs.”
Building for seamless long-term operations
Amdocs began by looking beyond only the technical architecture. Starting during the build phase, they focused on long-term operability, thereby ensuring ongoing management and maintenance would run smoothly as the platform scaled. Working collaboratively, Amdocs scoped the work based on Motonovo’s initial architectural design, built the platform on AWS, and ensured a seamless transition to its dedicated managed cloud services team. The solution was also integrated with Motonovo’s existing enterprise authentication platform and deployment pipelines, which made the entire process more efficient and straightforward.
Focusing on operational readiness meant the new product platform could be launched with 24/7 availability and support from day one, while being primed to accommodate ongoing growth, increasing traffic and iterative improvements without compromising user experience quality. Amdocs also conducted a dedicated onboarding session to run through the various platform components, determine performance thresholds and break/fix levels, as well as establish processes for daily communication, out-of-hours support, logging, tickets and naming conventions.
The onboarding process ultimately laid the foundation for a strong, cohesive and personal working relationship. Motonovo’s application team met key members of Amdocs’ managed cloud services team via video call, establishing first-name relationships and setting up a dedicated Slack channel to facilitate regular direct communication. Ongoing conversations about work happen frequently and informally, and when performance issues occur, the company contacts the Amdocs team via Slack, enabling rapid and effective resolution before problems escalate. Catch-up conversations are held every two weeks and monthly activity reports are shared.
Partnership delivers competitive advantage
Motonovo’s smooth launch of the new findandfundmycar.com platform was followed by an equally straightforward adoption of cloud managed services. The platform now operates with proportionate operational maturity that will expand as it grows, while the in-house application team can focus their energy and attention on product innovation, development and improvements. This enables the company to focus on customer value and competitive differentiation, while Amdocs maintains effective, efficient operations in the background.
“Amdocs has been flexible and accommodating throughout the entire process. The team took time to understand our needs and ensured they were met – showing how cloud managed services will be hugely beneficial to our business.”
Building on success
Motonovo’s success with cloud managed services for findandfundmycar.com has proven the value of Amdocs’ partnership-focused approach, providing the company with both the experience and confidence to expand it across their product portfolio.
