While companies are confident in their culture, communication, and transformation efforts, employees are running into friction, fatigue, and mixed signals every day. The gap isn’t in intention — it’s in credibility.

If retaining talent, supporting performance, and earning employee trust matter this year, this report shows exactly where the disconnect begins and what’s required to close it.

Inside the Report:

• The 20 most critical EX gaps holding organizations back
• Where leadership confidence diverges from employee reality
• The truth behind operational, communication, and trust breakdowns
• Why AI readiness is stalling — and what employees still lack
• A clear framework for rebuilding belief through systems, not slogans

A Snapshot of What We Found:

• 88% of leaders believe retention is strong — only 65% of employees agree
• 93% of leaders say EX is a company-wide focus, but just 58% of employees feel it
• Only 36% of employees feel their company has strong feedback tools, and 40% don’t see meaningful improvements
• AI ambition is high: 87% of leaders call readiness a priority, yet 47% of employees lack the training to use it
• Process friction is rising, with 42% of employees saying things are getting worse

Ready to understand what your employees are really experiencing?

Explore the EX20 Framework and uncover the blind spots shaping today’s workplace.
See where credibility breaks — and how to rebuild it, one proof point at a time.