Analyst report

Digital

Unleashing service innovation with digital-to-network automation

James Crawshaw

Omdia

01 Mar 2021

Omdia

Unleashing service innovation with digital-to-network automation

Layout canvas

Communications & media services providers have sought to reinvent themselves as ‘digital service providers’ by revamping their customer-facing IT assets, but many have omitted to automate order fulfilment – making it the weak link in the service chain.

Only a truly holistic transformation will allow operators to fully exploit the investments they have...made in the network & business support system.

James Crawshaw

Omdia

March, 2021

Putting this right requires digital-to-network automation that spans end-to-end service lifecycle management to include:

  • Inventory management
  • Order fulfilment
  • Configuration
  • Activation
  • Automatic fault detection and resolution

Read the report to see how comprehensive digital-to-network transformation can significantly improve business agility and customer satisfaction – bringing new services to market faster, on-demand, and at a lower operating cost.

WHY STOP
AT AVERAGE?

make it
amazing

Your future looks
breath-taking from here

cloud

Embrace the cloud and together we’ll see your business agility, innovation and scalability soar to new heights.

Simplify the complex,
deliver the brilliant

automation

Discover the streamlined, cost-efficient and intelligent answer to increasingly complex customer, IT and network demands.

Fill your customers’ day
with content they love

media

Build an irresistible content proposition and experience that keeps your customers coming back for more.

Reinvent the customer
experience. Every day.

digital

Discover the agility to deliver a jaw-dropping digital experience that always exceeds expectations.

Make today’s impossible
tomorrow’s possible

5G

Unlock the full potential of 5G and shape the network to create new capabilities, unique business models and game-changing opportunities.

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about Amdocs

Discover how Amdocs can help your business.

cloud

Your future looks breath-taking from here.

automation

Simplify the complex, deliver the brilliant.

media

Fill your customers’ day with content they love.

digital

Reinvent the customer experience. Every day.

5G

Make today’s impossible tomorrow’s possible.

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