Analyst report

Digital

Automation

Unleashing service innovation with digital-to-network automation

Digital transformation is much more than simply creating an attractive customer interface.

James Crawshaw

Omdia

01 Mar 2021

Omdia

Unleashing service innovation with digital-to-network automation

Layout canvas

Communications & media services providers have sought to reinvent themselves as ‘digital service providers’ by revamping their customer-facing IT assets, but many have omitted to automate order fulfilment – making it the weak link in the service chain.

Only a truly holistic transformation will allow operators to fully exploit the investments they have...made in the network & business support system.

James Crawshaw

Omdia

March, 2021

Putting this right requires digital-to-network automation that spans end-to-end service lifecycle management to include:

  • Inventory management
  • Order fulfilment
  • Configuration
  • Activation
  • Automatic fault detection and resolution

Read the report to see how comprehensive digital-to-network transformation can significantly improve business agility and customer satisfaction – bringing new services to market faster, on-demand, and at a lower operating cost.

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cloud

Your future looks breath-taking from here.

automation

Simplify the complex, deliver the brilliant.

media

Fill your customers’ day with content they love.

digital

Reinvent the customer experience. Every day.

5G

Make today’s impossible tomorrow’s possible.

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