Analyst report


Unleashing service innovation with digital-to-network automation

James Crawshaw


01 Mar 2021

Layout canvas

Communications & media services providers have sought to reinvent themselves as ‘digital service providers’ by revamping their customer-facing IT assets, but many have omitted to automate order fulfilment – making it the weak link in the service chain.

Only a truly holistic transformation will allow operators to fully exploit the investments they have...made in the network & business support system.

James Crawshaw


March, 2021

Putting this right requires digital-to-network automation that spans end-to-end service lifecycle management to include:

  • Inventory management
  • Order fulfilment
  • Configuration
  • Activation
  • Automatic fault detection and resolution

Read the report to see how comprehensive digital-to-network transformation can significantly improve business agility and customer satisfaction – bringing new services to market faster, on-demand, and at a lower operating cost.


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