PLDT, Smart & Amdocs - Transforming life for every Filipino

Listen to Gilbert Gaw, VP & Head of IT and the Transformation Office at PLDT & Smart, as he shares how PLDT is driving continuous transformation with Amdocs across cloud, AI, and automation.

Highlights from the journey:

• Cloud modernization: migration of 81 legacy systems for agility and speed
• Product launch times cut from 16 days to just 1-2 days, enabling faster innovation
• 94% drop in high-severity incidents with AI-driven operations
• Customer Engagement Platform delivering real-time insights, AI-powered guidance for agents and a +27 NPS boost
• Next-gen OSS bringing intelligence from the backend to the frontlines
• Autonomous networks with E2E inventory and orchestration for faster, less manual problem-solving

Gilbert emphasizes that this joint journey is not only about technology, but also about trust, transparency, and shared ambition. Together with Amdocs, PLDT is becoming faster, leaner, and more customer-centric.