A new approach to billing for a new generation of customers
A new approach to billing for a new generation of customers
Billing: from back-office processor to digital-first customer experience enabler.
A new approach to billing for a new generation of customers
Billing: from back-office processor to digital-first customer experience enabler.
"Billing should be an enabler to cater to digital-first consumers and businesses and for CSPs to respond rapidly to market changes and customer demand."
A new generation of digital-first buyers are gaining more control of the buying conversation. To capture more of the converging and evolving ICT markets that these buyers now influence and drive, service providers need to understand how billing drives customer experience conversations.
Download this analyst report to uncover the changing role of billing. In this report, Omdia analysts examine:
- How rising consumer expectations and changing commerce behaviors are raising the game for service providers’ billing platforms
- Analyze the gaps between the market’s current requirements and the roles and functions that legacy systems are designed to fulfill
- Address the capabilities service providers should look for in a modern, digital-era billing platform and cloud-native architecture.
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