Amdocs Quality Engineering

Agentic Test Force

Autonomous, intelligent and adaptive AI agents built for NextGen Quality Engineering to deliver exceptional operational experiences and efficiencies.

The Shift: From Manual Testing to

Autonomous Quality

The world of software quality is changing fast, moving beyond traditional testing methods and embracing Agentic AI; intelligent agents taking over repetitive testing tasks, freeing human engineers to focus on innovation and strategic quality.

In the past, quality engineering teams spent 60–70% of their time* executing routine tests. Now, AI agents can automate these workflows, analyze results in real-time, and even predict risks before they happen.

AI is moving from “text to tasks”, beyond text-based interaction to intelligent execution.

Why Amdocs’ Quality Engineering Agentic TestForce

The agents interpret context, decide the right test action, execute it autonomously, and learn continuously from outcomes, covering the full QE lifecycle: from test planning and design to automation, risk assessment, and full test workflow certification.

Our Agentic Test Force is truly a Service-as-a-Software layer, integrating seamlessly into your existing operations, toolchains, and DevOps environments.

How the Amdocs QE Agentic Test Force Works

Continuous Monitoring of System Landscape Changes and Risks

Capabilities

Track real-time changes across testing environments, data flows, builds and configurations.
Detect anomalies or risks before they affect releases.

Automated Agent Actions That Reduce Testing Cycle Time by up to 70%

Capabilities

Trigger tests, regenerate scripts, update scenarios, or fix issues as conditions change.
Enable proactive validation

Explainable Intelligence so every decision is transparent and auditable.

Capabilities

Ensures trust, compliance, and accountability in every action.
Provides checkpoints for engineers to review, override, or collaborate with agents at any point.

Hello. Welcome. System ready. Let's initiate governance protocol. Initiating quality engineering tasks. Two features ready for design. Good. Please begin to roll out the tasks. Routing tasks to respective agents. Engaging the test architect agent and the risk mitigation agent. Initiating Test Design Generating the Test Scenarios and Test Cases Generating Missing Scripts Risk assessment completed met all KPIs. Overall design process completed. Okay, let's optimize. Understood. Engaging the test optimization agent. Analyzing redundancies, prioritizing critical paths, optimization in progress. Optimization completed. Please highlight the exclusions. Eliminated duplicate test cases, redundant UI validations, and low impact edge cases. I identified a UI change. Is that by design? No. Design documentation does not indicate this change. This is a UI gap, opening a defect. And that's why we have Agentic Guardians for confidence at every step. Test Governance Agent, please summarize the final results. Sure, initiating report. The report is ready, please review. Wait, Before we deploy, did we incorporate lessons from the last sprint? Yes. Past issues have been addressed in this cycle, were automated and re executed successfully. Well done. Great job. And this is the future of quality engineering today. Agentic agents that work with us, scale with us, and deliver with the speed, accuracy, and trust our users expect.

QE Agentic Test Force

Redefining the Role of the Quality Engineer

Agentic AI doesn’t replace quality engineers; it elevates them.

Our QE Agentic Test Force takes over manual, repetitive, and time-consuming tasks so engineers can focus on higher-value work like: Designing smarter test strategies, enhancing automation coverage and driving innovation and quality transformation.

The result? Engineers become strategic quality leaders, supported by a team of intelligent, autonomous agents.

Benefits

Faster Test Design & Execution

Automated test creation, execution, and maintenance, reducing manual effort and design time by 50%
Shorter Release Cycles

Intelligent automation accelerates testing, cutting regression volume by 60%.
Increased Confidence, Accuracy & Coverage

Time to confidence reduced by 80%, >98% visual accuracy, >95% vulnerability coverage.
Autonomous Operations Productivity Gains

Fully automated test sandbox provisioning. Engineers shift focus from execution to innovation.

*Source: The economic potential of generative AI: The next productivity frontier

Agentic Test Force can transform your QE operations

Take the next step and talk to an expert. Discover how to scale AI-driven testing for your enterprise.

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Resources

Datasheet: Define your Future with Amdocs Q-MATE

Amdocs brAIn: A powered quality engineering datasheet

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