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Network Workflow Management

Enable operational services for mobile network rollouts involving multiple teams and scopes of work.

Optimize and automate
network services

When it comes to the multi-faceted network comprising multiple vendors and technologies, Amdocs Network Workflow Management is the industry's most agile and robust network workflow automation and process orchestration platform. From streamlining organizational procedures and empowering users to monitoring complex business processes, it helps communications service providers improve network operations efficiency, service delivery automation and digital transformation initiatives.

Our platform enables operators to overcome the most difficult network challenges. Monitoring end-to-end network rollout processes spans the entire spectrum from design, integration and optimization to tracking human tasks, performing millions of automated checks and detecting anomalies. By combining workflow orchestration, intelligent automation and operational visibility, service providers can accelerate network deployments, reduce manual effort and optimize network operations across the entire network lifecycle.

Amdocs Network Workflow Management (formerly TechInsights)

Benefits

  • Data integrity and visibility

    Enables real-time information sharing and team collaboration via notifications and custom user reports; advanced embedded analytics enables stakeholders to improve existing procedures

  • Increases productivity and team collaboration via an ‘all-in-one’ approach

    Single point of control tracks operational business processes and oversees tasks executed by teams or automation, while enabling communication with third-party applications that fetch/update the data

  • Remote access for project management and monitoring

    Mobile app works in conjunction with web portal for seamless field & data synchronization

  • Embraces business agility

    Robotic Process Automation (RPA), ML and AI automations empower smooth transition from human tasks to zero-touch automation, thereby reducing cost and promoting differentiation

  • Automation made easy

    Low or no-code platform functionalities enable operations teams to incorporate automation scripts into workflows

Insights

Case study: A leading North America tier-1 operator improves operational efficiency

Amdocs' platform used to overcome the most difficult of network challenges performing millions of automated checks and detecting anomalies.

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Blog: Making the move to ‘zero-touch’ service and network operations

End-to-end network and service orchestration and automation are essential if telcos are to realize the full potential of their networks and thrive in an increasingly competitive marketplace.

Read blog

Blog: How Robotic Process Automation helps ensure business continuity in the age of COVID-19

Robotic Process Automation can be an important strategy for maintaining service levels as more employees must start working from home.

Read blog

Interactive visual features overview: Amdocs Network Workflow Management mobile app

Amdocs Network Workflow Management mobile app works in conjunction with the web portal to provide a wireless and seamless method of field and data synchronization to all operation teams.

VIew infographic
Frequently Asked Questions (FAQs)

What is network workflow management?

Network workflow management enables communications service providers to automate, manage and optimize operational processes across the network lifecycle. It helps streamline network planning, deployment, integration, optimization and maintenance activities through standardized and automated workflows.

Why is workflow automation important for telecom network operations?

Workflow automation reduces manual effort, improves process consistency and accelerates operational tasks across complex network environments. By automating repetitive activities and approvals, telecom operators can increase efficiency, reduce errors and speed up service delivery.

How does Amdocs Network Workflow Management help communications service providers?

Amdocs Network Workflow Management helps service providers automate network processes, orchestrate complex workflows and monitor operational performance across multiple technologies and vendors. The platform enables faster network rollouts, improved process control, enhanced operational efficiency and more reliable service delivery.

How can telecom operators automate network rollout and deployment processes?

Telecom operators can automate network rollout and deployment processes using workflow management platforms that coordinate planning, implementation, validation and optimization tasks. Automation improves deployment speed, reduces manual errors and provides greater visibility across end-to-end network rollout activities.

How does workflow orchestration support network transformation initiatives?

Workflow orchestration connects people, processes and network systems through automated and standardized workflows. This enables operators to accelerate network transformation, improve cross-functional collaboration, streamline service delivery and support scalable network operations.