From Automation to Autonomy: Appledore Research on Amdocs Autonomous Network Operations
In this report, Appledore analyzes how Amdocs addresses the shift from alarm driven workflows to problem centric execution, using agentic AI within the aOS operating model.
Appledore Research analyses Amdocs Autonomous Network Operations in the context of the industry’s shift from automation toward agentic and autonomous operating models. The report examines how Amdocs is applying agentic AI through its aOS framework to support problem centric network operations across bounded, well defined operational domains.
“Amdocs is positioning itself as a critical Agentic AI operations supplier for autonomous network operations.”
Appledore Research
The research outlines Amdocs’ approach to autonomous operations, including the use of a digital twin, a cognitive core, and governed AI agents, alongside mechanisms for human oversight and operational control. Appledore highlights these elements as part of Amdocs’ broader strategy to address data fragmentation, integration complexity, and trust as CSPs progress toward higher levels of network autonomy.
Autonomous Network Operations
AI agents execute work end-to-end across network domains – delivering services, resolving issues, optimizing performance, and managing capacity autonomously.
