Proof of concept

DTW Catalyst 2023

Supercharge any activity in any metaverse

The Metaverse and Web3 hold the potential for revolutionary customer experiences and transformative value for service providers. Imagine 3D virtual customer experience, VIP front-row events and real-time engagement.


07 Sep 2023

Supercharge any activity in any metaverse

Layout canvas

This Moonshot Catalyst project tackles challenges in establishing CSP metaverse presence, bridging virtual and physical realms and adopting emerging tech through collaboration, breakthroughs and TM Forum industry standards.

It empowers CSPs to deliver unique content, new monetization opportunities, redefine loyalty, enhance service efficiency and bridge virtual and physical worlds of customer and employee experience, we expedite time to value.

The solution is a single platform, designed to be deployed in any metaverse. It reinvents service experiences for both employees and subscribers through features like the In-activity Universal Telco Kiosk, leveraging digital human and conversational AI. The platform is powered by a Web3 customer loyalty network and managed by a consortium of global CSPs. It enables a complete customer journey, incorporating 3D product libraries, smart agent management, Web3 loyalty networks, real-time catalog federation, Web3 to Web2 orchestration and integration with TMF Open APIs. This solution powers use cases such as Web3 Telco Loyalty Network registration, metaverse concert, and Generative AI powered immersive CSP metaverse store customer service experiences.

More PoCs from the Catalyst program


make it

Your future looks
breath-taking from here


Embrace the cloud and together we’ll see your business agility, innovation and scalability soar to new heights.

Simplify the complex,
deliver the brilliant


Discover the streamlined, cost-efficient and intelligent answer to increasingly complex customer, IT and network demands.

Fill your customers’ day
with content they love


Build an irresistible content proposition and experience that keeps your customers coming back for more.

Reinvent the customer
experience. Every day.


Discover the agility to deliver a jaw-dropping digital experience that always exceeds expectations.

Make today’s impossible
tomorrow’s possible


Unlock the full potential of 5G and shape the network to create new capabilities, unique business models and game-changing opportunities.


about Amdocs

Discover how Amdocs can help your business.


Your future looks breath-taking from here.


Simplify the complex, deliver the brilliant.


Fill your customers’ day with content they love.


Reinvent the customer experience. Every day.


Make today’s impossible tomorrow’s possible.



Apologies, our website does not support this browser