This whitepaper introduces a unified framework for telco-grade AI agents that are skilled, brand-engineered, trustworthy, and autonomous—capable of transforming how CSPs engage with customers and operate their networks.

Built for the unique demands of telecom, these agents go beyond generic AI. They are verticalized to understand telco-specific ontology, operate across complex systems, and act independently to optimize networks and customer journeys.

Inside, you’ll discover:

• The principles of verticalized AI: context, reasoning, and composable architecture
• How telco-grade agents differ from enterprise-grade agents
• The role of digital twins, ingestion pipelines, and large telco models
• Real-world implementations by Amdocs, AWS, and NVIDIA

Download the full paper on “Verticalized AI” and how Telco-Grade agents go beyond surface-level interactions, delivering network-aware, context-sensitive responses and executing intelligent decision-making rooted in domain expertise.

Amdocs: Doron Sterlicht, Ofir Daniel, Mor Shamir, Jose Carlos Mendez

NVIDIA: Chris Penrose, Lilac Ilan, Esti Etrog

AWS: Kelly Kalac, Efrat Nir-Berger, Amanveer Singh