Amdocs amAIz GenAI Agents

What can the amAIz Agents do for you?

The amAIz Agents automate tasks, make telco-aware decisions, learn and optimize your processes with intelligent recommendations.
How do they do it? By leveraging Amdocs TelcoGPT, a Generative AI model trained specifically on telco terminology and taxonomy.
In other words, our agents bring more than 40 years of telco expertise to every interaction – including customer care, sales, commerce, product, and network.

Successes

Our agents are already delivering impressive results in sales and customer care.

63 %

savings on customers Average Handling Times (AHT)

49%

improvement in transactional Net Promoter Score (tNPS)

60%

reduction in tokens consumed

Optimizing your operation

It takes deep telco expertise to build agents that truly handle every aspect of this complex operation—that's what sets amAIz Agents apart. By connecting to your Business Support Systems (BSS) and Operations Support Systems (OSS), our agents are trained to learn, optimize, and automate any operational process in your organization.

Here's an example of how our Care Agent prevents bill shock by transforming potential negative interactions into meaningful, personalized customer experience.

Benefits of amAIz Agents

Open.

Our amAIz Agents seamlessly integrate to your Amdocs and non-Amdocs stacks - without extensive system changes.
Robust.

We made our agents telco-grade, with scale, accuracy, low-latency and cost effectiveness as key factors.
Secured.

The amAIz Agents fully comply with all telco data governance regulations.
Experts in telecom.

The amAIz agents bring +40 years of Amdocs telco experience to your BSS, OSS and network teams.

Rethinking Brand and Customer Experience in the Agentic Era

In the agentic era, service-intensive brands will need to consider the brand impact of the generative AI-based agents’ personality on their customers in every interaction.

Resources

Datasheet: amAIz Suite

Learn more

Webinar: Driving Measurable Outcomes for Telecom with GenAI

In this session, industry experts from Microsoft and Amdocs explore how evolving digital technologies are reshaping telecom operations and review real-world use cases, demonstrating how quantitative performance metrics can be harnessed to improve efficiency and drive innovation.

Watch webinar