Amdocs GenAI Platform

Empowering enterprises with advanced Generative AI modules

Amdocs' GenAI Platform enabled flexibility, security and compliance. Infused with a unique taxonomy that leverages telco data to drive business and fine-tune models, the Platform is preloaded with GenAI use cases for tailored solutions that drive prompt, best-practices engineering. Unleash the potential of AI to revolutionize your business operations, automate processes and unlock valuable insights today.

Benefits of the Amdocs GenAI Platform

Enhanced AI enablement

Simplify AI adoption with a unified platform & tech stack. Leverage real-time data plugins for seamless integration & comply with regulations.
Domain verticalization

Augmented LLMs with telco metadata, enriching responses. Connect to real-time data for accurate outcomes & fine-tune models for industry-specific behavior.
Flexibility and scalability

Open to any LLM for optimized outcomes. Ensure response compliance, maintain quality, & scale AI solutions to evolving business needs.
Efficient data management

Manage requests & responses in a searchable repository. Discover & protect PII data while ensuring compliance & easy retrieval.

amAIz Studio

CSPs can create their own amAIz Agents through Amdocs Studio, a low-code environment for building GenAI apps with pre-built flows based on telco best practices. Amdocs Studio offers design-time evaluation capabilities, fine-tuned LLMs, and prompts enhanced by telco data sets, telco taxonomy, and RAGs (Retrieval Augmented Generation) to improve accuracy and optimize token costs

Amdocs amAIz Agents represent a groundbreaking leap forward in telecom tech

This GenAI-powered partner is a force multiplier that leverages telco-specific expertise across a wide scope of tasks and responsibilities.
With amAIz Agents, telco-professionals are now empowered by a team of autonomous, telco-native GenAI Agents that require no training and are ready to perform from day one.
This leads to more efficient and effective operations, enabling human agents to focus on core tasks and deliver exceptional results.

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Amdocs amAIz Agents represent a groundbreaking leap forward in telecom tech

GenAI embedded products

Close the loop from prompt to action.

What are CES Copilots? With wide-ranging GenAI capabilities such as exploration, assistance, generation, and recommendation, these digital navigators are highly intelligent assistants, fully integrated into Amdocs product portfolio. 
Leveraging Amdocs GenAI platform, and powered by the telco-taxonomy, CES Copilots are specifically designed for CSPs, allowing you to optimize your business processes, data sources and policies. Use them to boost productivity, achieve faster time to market, generate better recommendations and achieve deeper insights.
Furthermore, CES Copilots enable your workforce to increase productivity across the BSS/OSS/NW ecosystem, delivering a more amazing experience for your end customers - both business and residential.

Discover the impact of AI on your operations

AI genuinely transforms complex telco operations into a growth opportunity, with automation and an ongoing learning.
See its impact firsthand in these two videos showcasing AI-powered catalog management and CPQ processes.

AI-Driven Catalog

Revolutionize your catalog experience with Embedded GenAI. Effortlessly generate new offers and promotions using natural language, gain insightful suggestions and comparisons for faster Time-to-Market.
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CPQ Efficiency

Leverage telco native GenAI to automate the creation of B2B proposal to include value for the customer, solution overview, delivery timeline and pricing details.
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Amdocs Unveils Generative AI Milestones

Service providers can see improvements in return-on-investment, costs, speed, and customer experiences at carrier-grade scale as a result of Amdocs’ generative AI innovation in collaboration with NVIDIA