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Operations Service

Leveraging technology to refine operations, aligning with business objectives and driving sustainable, future-ready performance in an evolving digital landscape.

Amdocs Live Operation Services: Intelligent, Resilient, and Scalable Operations

In today’s fast-moving telecom landscape, CSPs must manage hybrid and multi-cloud environments while ensuring seamless service delivery. Amdocs Live Operation Services provide an AI-driven, product-led framework that optimizes IT operations, enhances efficiency, and ensures continuous service excellence.

Amdocs Live Operation Services encompass Application Development & Maintenance, Operations & Support, and Infra and Cloud Operations. By integrating AI-powered automation, predictive analytics, and real-time observability, we drive efficiency, minimize downtime, and enhance operational resilience.

Why Amdocs Live Services?

Traditional telco operations –reactive, fragmented, and manually intensive – struggle to meet the demands of hybrid, cloud-native environments. Live Operations transforms this model by embedding AI and agentic platforms across every operational domain, creating continuous, intelligence-driven, and self-optimizing workflows. Predictive insights, autonomous decisioning, and real-time orchestration enable telcos to prevent disruptions, accelerate incident resolution, and optimize resources dynamically. The result is resilient, agile, and future-ready operations that evolve alongside the business.

Traditional telco operations –reactive, fragmented, and manually intensive – struggle to meet the demands of hybrid, cloud-native environments. Live Operations transforms this model by embedding AI and agentic platforms across every operational domain, creating continuous, intelligence-driven, and self-optimizing workflows. Predictive insights, autonomous decisioning, and real-time orchestration enable telcos to prevent disruptions, accelerate incident resolution, and optimize resources dynamically. The result is resilient, agile, and future-ready operations that evolve alongside the business.

Explore Live Services Implementation

Live Operations: Cognitive, AI-Powered Operational Intelligence for Telcos

Amdocs Live Operations ushers in the post-ticket era, redefining telco operations with agentic, zero-touch workflows. Powered by Services360 and the Autonomous Operations Center (AOC), AI agents autonomously manage L2 and L3 operations-detecting incidents, performing root cause analysis, and executing remediation without human intervention. This new paradigm shifts the focus from reactive ticketing to predictive, policy-driven orchestration, enabling telcos to achieve fully autonomous, self-optimizing operations while engineers concentrate on strategic innovation.

Live Operations Benefits

  • Proactive, Resilient Service Continuity

    Predictive insights and autonomous decisioning prevent disruptions before they occur, ensuring seamless, always-on operations.

  • Intelligent, Adaptive Workflows

    Cognitive AI and agentic automation orchestrate end-to-end operations dynamically, enabling rapid response to changing conditions without manual intervention.

  • Optimized Resources and Costs

    Continuous AI-driven resource allocation, predictive maintenance, and rightsizing reduce operational overhead and lower TCO.

  • Accelerated Resolution and Workforce Efficiency

    Automated incident detection, triage, and remediation reduce MTTR by up to 80%, freeing engineers to focus on high-value innovation.