It’s Decision Time for Banking Cloud Operations: Adapt to Agentic AI or Fall Behind

This article was first published on The Financial Brand here

Cloud operations in banking are under pressure that traditional approaches were never designed to address. As environments grow more complex, regulated, and interconnected, the tools and processes built to manage them are struggling to keep pace.

To understand how banks are responding, Amdocs commissioned Coleman Parkes to conduct research into how banks are adopting “Agentic AI for Cloud Operations.”
Need to Know:

• In late 2025, 28% of banks were running AI agents in production for cloud operations, a figure expected to reach 71% by the end of 2026.
• Among banks that had completed proof-of-concept trials at the time of the survey, 97% had already moved to full production deployment, indicating that early implementations are proving viable and delivering tangible value inside banking environments.