Innovate with GenAI at the Amdocs Experience Lab
The Amdocs Experience Lab is more than just a facility - it is a gateway to innovation, collaboration, and endless possibilities. Here, leading service providers, enterprises, and a robust partner ecosystem converge to shape the future. We invite you to explore, engage, and envision the future with us & come for a visit
The Amdocs Experience Lab is built to facilitate the connection between industry leaders and innovators, empowering you to explore groundbreaking use cases powered by Amdocs software and services. With cutting-edge technology and the latest industry standards at your fingertips, this is the launchpad for transforming ideas into reality.
Visitors can experience:
- Customer care, sales and technical support digital humans, featuring NVIDIA NeMo and Amazon Sagemaker
- Enterprise ordering and operations optimization, featuring Microsoft Azure AI
- Customer interaction & agent assistance, featuring Google’s Customer Engagement Suite
- Network Digital Twin and Operations, featuring NVIDIA Omniverse
- AI Factory including Amdocs amAIz, Marketplace & Monetization for GPUs and AI services, featuring Dell Infrastructure Automation
- ORAN network automation & pre-staging, featuring NVIDIA NIMs'
and more…
Digital Transformation
Billing Care
Conversational Selling
Customer Engagement
Generative AI Innovation
Home Connectivity
AI Factory
Monetization
Catalog Copilot
CPQ Copilot
Network Automation
Network Operations
Digital Twin
Service Activation
Service Assurance
× Digital Transformation
Billing Care
Experience amAIz Agents as they transform customer care! Watch it resolve bill disputes with precision - automating charge investigations and refunds seamlessly.
Explore GenAI-powered solutions preventing bill shock, enabling personalized upsells, and streamlining plan upgrades. Boost customer satisfaction while optimizing support, billing, and sales. Don't miss this groundbreaking demo - experience the future today!
Lab Experience
See the magic of the customer's interaction live in the palm of your hand on a mobile device. The experience is also broken down in the lab through a special X-Ray feature to see how the amAIz framework works, making AI work for you.
Business Value
Discover the future of customer engagement with AI-powered Digital Humans offering 24/7 support, boosting satisfaction and efficiency.
Elevate sales with conversational AI, delivering personalized product recommendations that drive revenue. Streamline operations, cut costs, and enhance productivity effortlessly. Showcase cutting-edge AI technologies from Amdocs, NVIDIA, and AWS - gaining a competitive edge in customer experience.
Proven effective with real feedback from DTW Asia 2024, this solution is ready for global deployment. Built for scalability, security, and trust, it's a future-proof investment for CSPs. Witness innovation in action - transform your customer interactions today!
× Digital Transformation
Conversational Selling
See the amAIz conversational selling assistant in action! It crafts personalized pitches, boosting Next Best Offer (NBO) upsell conversions by showcasing unique benefits for each customer. This demo reveals the agent's seamless experience and the powerful amAIz platform behind it. Don't miss how AI transforms sales success!
Lab Experience
Experience seamless engagement! Customers interact with agents via text or email while watching a guided, real-time sales journey unfold on the big screen. Don't miss it!
Business Value
See how our Conversational Selling Assistant is transforming Next Best Offer (NBO) upsells with personalized pitches and dynamic objection handling. This demo takes you inside the agent's experience, showcasing the amAIz platform that powers smarter sales.
Unlock key business improvements:
- 10-20% increase in incremental sales
- Faster AHT for assisted orders
- More order deflection to self-service
- Higher digital-only order completions
- 10-15% fewer assisted orders through improved digital success
Don't just hear about it - experience it in action!
× Digital Transformation
Customer Engagement
Experience the Amdocs amAIz Agent in action! This demo reveals how it effortlessly manages customer interactions across assisted and unassisted channels - streamlining acquisition, technical support, bill inquiries, and personalized upsells. See how AI transforms engagement and enhances every customer touchpoint. Don't miss this game-changing innovation!
Lab Experience
Experience the sales team's day-to-day tasks and how the teams are more efficient using the amAIz-enabled copilots.
Business Value
Transform customer engagement with AI-driven precision - delivering optimized experiences throughout the entire lifecycle. Guide users to quick resolutions with Telco-specific GenAI, ensuring accuracy and efficiency. Seamlessly support discovery, information requests, and real-time actions.
Handle diverse interactions effortlessly across channels, providing a consistent, frictionless experience. See how the amAIz Agent delivers precise, reliable telco responses, maintaining high standards and customer satisfaction. Plus, achieve significant cost savings by reducing reliance on extensive human resources.
Elevate CX, streamline operations, and cut costs - experience the future of telco service today!
× Generative AI Innovation
Home Connectivity
Experience the impact of AI on the home connectivity experience! This cloud-based platform helps Communication Service Providers transform broadband data into hyper-personalized services, optimizing customer experiences and boosting efficiency. With AI-driven analytics and Generative AI, it drives revenue growth and satisfaction. See how HomeAgent is redefining the future of connectivity!
Lab Experience
Witness AI fix broadband in real-time! See GenAI diagnose issues, guide customers through troubleshooting, and restore their connection - seamlessly resolving problems for a fast, frustration-free repair.
Business Value
Harness the power of AI-driven broadband analytics to deliver hyper-personalized services, boosting customer satisfaction and loyalty. Leverage broadband insights for precise market segmentation, enabling targeted product offerings that drive engagement.
Empower customers with network management tools, ensuring seamless connectivity tailored to their needs. Stand out with proactive care models, using broadband data to enhance support and retention. Improve operational efficiency with GenAI, reducing support load while enabling effortless escalation to human agents.
See how AI and broadband data are transforming telco strategies - experience innovation that enhances customer experience and business growth!
× Generative AI Innovation
AI Factory
Step into the future with AI Factory! See how telecom leaders turn data centers into AI powerhouses - offering GPU-as-a-Service, LLM-as-a-Service, and Agent-as-a-Service, leveraging NVIDIA's NeMo capabilities and Dell's Infrastructure Automation. Unlock new revenue, cut costs, and lead the AI revolution. Don't miss this game-changing transformation in action - experience it firsthand!
Lab Experience
Watch GPU Power come to life! See a dynamic marketplace visualized on the big screen - explore live server environments and configure GPU as a Service solutions tailored to your needs.
Business Value
Step into the future of Telecom with AI-Powered Growth.
See how telecom operators unlock new revenue streams by offering GPU-as-a-Service (GPUaaS), LLM-as-a-Service (LLMaaS), and cutting-edge AI development tools. Watch data centers transform into AI hubs - maximizing infrastructure, cutting costs, and accelerating AI innovation. Experience how scalable GPU power drives faster in-house AI deployment while delivering enterprise-grade solutions to customers.
This future-ready approach strengthens client relationships, boosts ROI, and positions operators as AI leaders in a rapidly evolving market. Don't just hear about AI transformation - see it in action and discover how to future-proof your network and business at the forefront of AI innovation.
× Monetization
Catalog Copilot
Step into the future of intelligent catalogs with amAIz Copilot! This demo unveils how AI-driven insights analyze offer performance, identify KPI gaps, and recommend actions for success. See today's offer-level reports in action and explore our vision of interactive, AI-powered optimization. Don't miss this game-changing innovation!
Lab Experience
Walk through the Copilot experience as a catalog business user, interacting with the catalog and going on an immersive journey. Bring offers and services to life in seconds!
Business Value
Boost sales with AI-driven catalog promotions, increasing purchase rates and maximizing revenue. Gain deeper analytics on offer performance to refine strategies in real time. Leverage an intelligent Copilot to assist with decision-making, ensuring smarter, data-driven choices.
Experience the future of sales optimization - drive results with precision and efficiency!
× Monetization
CPQ Copilot
Discover the power of amAIz Copilot in Amdocs CPQ! This demo showcases how AI-driven support streamlines sales with contextual insights, personalized responses, and smart recommendations.
From proposal summaries to comparisons and upsell suggestions, see how Copilot boosts efficiency and maximizes business value. Don't miss this game-changing innovation!
Lab Experience
See how enterprise sales representatives are able to dynamically - and in realtime - configure solutions, assess propensity to buy, and ultimately sign agreements in a fraction of the time previously required.
Business Value
Experience the power of amAIz Copilot in Amdocs CPQ! This dynamic demo unveils cutting-edge AI-driven support, delivering real-time, tailored insights that transform the sales process. Watch as the Copilot streamlines proposal summaries, enables seamless comparisons, and unlocks smart upsell opportunities - all designed to boost efficiency and decision-making.
See firsthand how it enhances sales teams, accelerates workflows, and drives real business impact. Don't just hear about innovation - witness it in action.
Discover how amAIz Copilot revolutionizes CPQ and gives your business the competitive edge it needs. Ready to elevate your sales game? Dive into the demo now!
× Network Automation
Network Operations
Explore how amAIz helps service providers more rapidly identify service impacting issues based on network anomalies and user behaviors, quickly analyze required changes, and ultimately deploy service resolutions.
This solution leverages NVIDIA NIM Microservices and Amazon SageMaker.
Lab Experience
See how a live lab connectivity issue is anticipated, triaged and resolved with the amAIz Network Operations Agent orchestrating the resolution.
Business Value
Revolutionize Network Management with Next-Gen Solutions. Step into the future of network operations with our powerful, all-in-one solution designed for seamless efficiency and innovation.
- Network Functions - Easily integrate diverse VNFs and Core Network Functions across multiple vendors
- Network Designer - Drag, drop, and build sophisticated Composite Network Services with advanced modeling
- Provisioning & Orchestration - Automate workflows with policy-driven orchestration and multi-protocol support
- Event-Driven Support - Enable closed-loop automation for real-time adjustments and optimizations
Take control of your network like never before - streamline, automate, and innovate today!
× Network Automation
Digital Twin
Discover how amAIz transforms fixed wireless access! Experience the Digital Twin, powered by Amdocs Network Optimization Suite and NVIDIA's Omniverse technology, enhancing network planning, deployment and optimization.
Come see it in action! Our demo showcases how AI-driven modeling of customer premises improves CPE placement and service quality. Don't miss this game-changing innovation!
Lab Experience
Step into the future of FWA! Watch as a location is assessed for FWA availability, revealing a 3D visualization that pinpoints the optimal spot for peak performance.
Business Value
Step into the future of Network Planning with Digital Twins.
See how cutting-edge digital twin technology transforms network design and optimization. In partnership with NVIDIA, we're integrating our Network Analytics and Optimization platform with Aerial Omniverse Digital Twin (AODT) to revolutionize Fixed Wireless Access (FWA).
Watch as ActixOne and AODT work together to model real-world environments - building layouts, obstacles, and more - to pinpoint the best CPE placement, boosting performance and customer experience. This advanced demo showcases how digital twins elevate planning precision, streamline deployment, and ensure optimal service quality. Don't miss this immersive experience - see how AI-powered simulation is shaping the future of connectivity!
× Network Automation
Service Activation
Streamline Order Operations with amAIz Copilot!
See how amAIz Copilot empowers Order Operations teams to tackle B2B and B2C service order challenges effortlessly. It assists with issue resolution, order sequencing, and status tracking - boosting efficiency, reducing failed orders, and accelerating time to revenue. Experience faster installations and enhanced customer satisfaction in this game-changing demo!
Lab Experience
Watch as the amAIz Copilot identifies order issues, and supports the agent in quickly resolving the order issues, improving customer satisfactions and NPS.
Business Value
Transform Service Order Management with amAIz Copilot.
See how amAIz Copilot empowers Order Operations teams to tackle B2B and B2C service order challenges with ease. This demo reveals how AI-driven support clarifies sequences, resolves issues, and optimizes service parameters - reducing failed orders, accelerating installations, and boosting customer satisfaction. By enhancing efficiency, it drives higher NPS and faster time to revenue.
Ideal for CTOs, COOs, and Service & Network Operations teams, this demo runs on synthetic SVO data, showcasing real-world complexity. Witness the future of service order management in action - streamline operations and elevate performance like never before!
× Network Automation
Service Assurance
See how amAIz helps network engineers and operators to better anticipate and understand network disruptions, including exploration of network performance, frequency and patterns of network issues, root cause of incidents, and more. See how Generative AI makes dynamic and meaningful improvements to quality of service (QoS), improving customer engagement, retention and NPS.
Lab Experience
Experience the dynamic resolution of network issues as an end user or an operator, looking behind the scenes at proactive issue detection, engineer assistance and problem resolution.
Business Value
Revolutionize Network Operations with Service Assurance Suite - AI-Powered Closed Loop Assurance!
Step into the future of network automation with Service Assurance Suite, the ultimate solution for intelligent operations.
- Automation - Smart alarm management and enriched performance insights
- Analytics - AI-powered forecasting, adaptive thresholds and root cause analysis
- Monitoring - Proactive issue detection and automated alarm resolution
- Threshold Management - Real-time dynamic adjustments for optimal performance
- Service Quality - Optimize QoS and virtualize SOC for seamless operations
Unleash self-optimizing networks and transform operations with Service Assurance Suite - where AI meets network excellence! See it in action today!
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Learn more about the lab and arrange a visit
Book a visit
Learn more about the lab and arrange a visit