XL Axiata's zero-touch automation resolves problems before they impact customers
Thanks to the self-healing engine, with 45 complete auto-resolution flows, XL continuously maintains an impressive service-quality level of 99.999% -100%.
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The solution is comprised of Amdocs Operations Services (managed services) with AI-driven automation tools, including auto-ticket resolution, machine learning-driven anomaly detection, and raising pre-emptive alerts.
XL and Amdocs identified more than 20 critical business KPIs based on specific customer flows with service level agreements, and thanks to the self-healing engine which already performs 45 complete auto-resolution flows, XL continuously maintains an impressive service-quality level of 99.999% -100%. Get the full report below.
