Amdocs VoC Program showcased in Forrester’s CX Cast
Amdocs' Tzachi Ben-Sasson joins Forrester’s Dr. Maxie Schmidt and Angelina Gennis at The CX Cast podcast to discuss what makes the Amdocs VoC program unique.
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Tzachi Ben-Sasson, Head of Global Voice of the Customer at Amdocs, talks with Forrester’s Dr. Maxie Schmidt and Angelina Gennis about the VoC program journey at Amdocs: what makes it so special, how did it start and why, how Amdocs addresses customer feedback, and what are our challenges ahead. Tzachi also goes into how will Human-to-Human feedback look like in the AI era and linking customer feedback to Revenue.
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