From Assistants to Surrogates: The AI Journey Has Just Begun
Featuring insights from Google Cloud and TBR, this episode explores how agentic AI, data, and digital surrogates are reshaping industries - and the human experience within them
Apr 10, 2025
From Assistants to Surrogates: The AI Journey Has Just Begun
As AI keeps evolving, so do the big questions around it! In this episode, Matthew Roberts is live from MWC Barcelona to continue the AI investigation. First, Matt is joined by Amdocs colleague Roy Sgan-Cohen and Anil Jain, Global Managing Director for Strategic Industries at Google Cloud. Highlighting the importance of partnerships between organizations like Amdocs and Google, Anil explains how collaborations like these allow the rich data within the telecom space to be fully leveraged in new and unique ways. From the rise of agentic AI to the democratization of knowledge, they explore what these game-changing trends mean for today’s organizations. Then Matt is joined by Chris Antlitz, Principal Analyst at Technology Business Research, to hypothesize about the future. Together, they continue the conversation on agentic AI as it's causing all the buzz at MWC, and dive into how AR and VR are poised to make a resurgence in popularity. Finally, they explore the continued ethical questions that AI demands, and Chris shares his perspective on Quantum computing as the next frontier of future tech!
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“I think we have to remember that we're not humans in an AI world, but it's AI coming in to empower humans in a human world. That's exactly the approach.”
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Anil Jain, Global Managing Director, Google Cloud
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“There is meat on the bone this time [on AI being implemented]. We're starting to see commercialization of use cases. We're seeing a lot of thought leadership and we're seeing the market being utilized, running like live sessions with customers and with internal sales and marketing staff.”
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Chris Antlitz, Principal Telecom Analyst, TBR
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“It has the potential to be the greatest leap [on GenAI]. We see this change of mindset and change of the way that you are working in productions, for example. We see it on the development organization, the way that you are thinking as a developer, as an architect. It is causing people to act differently.”
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