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Measure Quality.

Service Quality Management

Convert raw data into valuable service insights for comprehensive service quality monitoring & management.

Ensure Experience.

The comprehensive answer
to complex CSPs' needs

Amdocs Service Quality Management is a unified platform empowering network teams to monitor and detect service-level degradations impacting overall service quality. Its innovative tools drive a customer-centric approach, shifting the focus from product delivery and network performance to quality of consumption.

Amdocs Service Quality Management provides real-time visibility into service performance, customer experience and network quality across complex telecom environments. By combining service assurance, quality of service (QoS) monitoring, analytics and proactive issue detection, the solution helps communications service providers identify service degradations faster, improve service reliability and deliver consistently high-quality digital experiences.

Benefits

  • Service Operation Center (SOC) dashboard

    Enables SOC teams to monitor, prioritize and investigate fault, performance, and quality issues at the service level.

  • Monitor service impact

    Assesses impact of network-related data, such as network alarms, probe information, KQIs and threshold-crossing alarms (TCAs) on services and customers.

  • KPI/KQI generation

    Collects and processes service-oriented measurements in real time and monitors SLAs.

  • Enterprise customer portal

    Enables enterprise customers to view and monitor their individual service quality.

  • Service-centric approach

    Correlates network, TCA alarms and service topology; fully integrates with wider OSS/BSS ecosystem through flexible, open APIs; includes sophisticated service modelling & service resources catalog.

  • End-to-end service analytics

    Enables accurate and real-time root-cause analysis, SLA impact forecasting and QoS anomaly prediction through advanced machine-learning algorithms.

Amdocs Service Quality Management

Amdocs SQM workflow seamlessly converts raw data into valuable service insights, ensuring comprehensive service quality monitoring and management.

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Frequently Asked Questions (FAQs)

What is service quality management in telecommunications?

Service quality management helps telecom operators monitor, measure and improve service performance and customer experience across network and digital services. It enables proactive detection of service degradations and supports consistent service quality.

How does service quality management improve customer experience?

Service quality management provides visibility into how customers experience services in real time, helping operators identify and resolve issues before they impact users. This improves service reliability, satisfaction and customer retention.

What is the role of QoS monitoring in telecom networks?

Quality of Service (QoS) monitoring tracks key performance metrics such as latency, throughput and service availability. It helps operators maintain high service quality and quickly identify performance issues that affect customer experiences.

How does service quality management help telecom operators reduce service degradations?

By continuously monitoring network and service behavior, service quality management can identify anomalies and performance trends early. This allows operators to take corrective action before service degradations affect customers.

How does service quality management support AI-driven telecom operations?

Service quality management uses analytics and performance insights to help operators detect issues, prioritize remediation actions and support AI-driven assurance processes. This enables more proactive operations and improved service outcomes across telecom networks.