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Shifting Gears

The Path From Connectivity Provider to Strategic B2B Partner

Shifting Gears

Enterprises want
more than connectivity

Why are CSPs failing to grow their B2B revenue beyond connectivity?

Enterprise demand for services beyond connectivity is surging, providing a path to revenue growth for communications service providers (CSPs).

But the uncomfortable truth is that while CSPs bring proven strengths in reliability and delivery, they are still widely perceived as connectivity providers rather than strategic transformation partners.

So what needs to change? We found out.

Working with CCS Insight, we asked B2B buyers what they are looking for in their relationships with CSPs and other vendors – and what would encourage them to spend more.

Using this insight, we identified how CSPs need to shift gear to move beyond connectivity to become strategic partners in customers’ digital transformation.

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Shifting Gears

Featured Insights

Shifting Gears: The CSP Enterprise Expansion Playbook

Download the full analyst report to understand the priorities of enterprise buyers

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Shifting Gears: From connectivity provider to strategic B2B partner

Find out how CSPs can become strategic B2B partners by owning the B2B customer experience

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Frequently Asked Questions (FAQ)

What was the purpose of the Shifting Gears research?

We wanted to find out how CSPs can grow their business beyond connectivity, so we decided to ask the best people to answer – the enterprises themselves

How big was the survey?

We surveyed 250 companies with 500+ employees, split evenly across EMEA, North America and Asia Pacific

Who conducted the research?

Amdocs worked with analyst firm CCS Insight on this project

How can Amdocs help CSPs grow beyond connectivity?

Amdocs B2B Portfolio is designed to help CSPs manage the complete B2B customer lifecycle — from sales and delivery through monetization and care. It enables seamless end-to-end B2B customer experiences and supports advanced digital services. Through this, CSPs can become the trusted partners enterprise customers want