The Amdocs-Microsoft partnership
A shot across the bow of Salesforce’s telco empire.
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In this analysis of the recently announced Amdocs - Microsoft partnership, John Abraham reviews the Customer Engagement Platform and finds the partnership a “win-win”.
The platform is "a compelling alternative platform, one that is more end-to-end and has an edge in artificial intelligence and with the added benefit of being managed and delivered by a single vendor with extensive telecom credentials."
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Customer Engagement Platform
From Amdocs & Microsoft, the platform enables CSPs to provide customers with simple, digital-first, AI-driven experiences with via an all-encompassing marketing, sales, commerce & service environment.