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Cloud

Digital

The Amdocs-Microsoft partnership

A shot across the bow of Salesforce’s telco empire.

John Abraham

Appledore Research


28 Mar 2023

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The Amdocs-Microsoft partnership

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In this analysis of the recently announced Amdocs - Microsoft partnership, John Abraham reviews the Customer Engagement Platform and finds the partnership a “win-win”.

The platform is "a compelling alternative platform, one that is more end-to-end and has an edge in artificial intelligence and with the added benefit of being managed and delivered by a single vendor with extensive telecom credentials."