Omdia has recognized Amdocs as the industry leader in telco CX, awarding us Advanced Capability across all categories in its latest Market Radar: Consumer Engagement Omnichannel Solutions for Telcos report. Our AI-powered, telco-specific CRM and unified customer engagement platform deliver seamless, personalized experiences across all channels.
Amdocs Leads the Industry in Telco Customer Experience
Amdocs has been named the top-ranked vendor in Omdia’s Market Radar: Consumer Engagement Omnichannel Solutions for Telcos report, securing Advanced Capability in every category.
Omdia highlights Amdocs’ "complete telco-specific CRM solution", designed to unify customer engagement from sales and marketing to service and support across all channels. Our AI and GenAI-powered platform, including a growing library of pre-built use cases, ensures seamless, intelligent interactions at every touchpoint.
What Sets Amdocs Apart?
- Advanced Capability Across All Categories - The only vendor recognized at this level
- AI & GenAI-Powered Engagement - Leveraging real-time data for hyper-personalization
- Unified Omnichannel Experience - A seamless customer journey across digital and human-assisted channels
- Low-Code Experience Platform - Accelerating omnichannel application development for telcos
- Future-Proofed for Emerging Technologies - Continuous innovation in AI-driven CX
With a modular, pre-integrated approach, Amdocs empowers telcos to deploy solutions at their own pace while ensuring a consistent, personalized, and efficient customer experience.