Agentic Contact Center for Telcos – by Amdocs and AWS
See how billing care flows support proactive resolution, seamless escalation, and care‑to‑commerce outcomes in telco environments.
Telco contact centers are under pressure to resolve issues faster, reduce cost, and create value in every interaction. This short demo preview highlights how an agentic approach applies intelligence across billing care to move from reactive support to proactive, outcome driven engagement.
Amdocs and AWS have worked together to build an agentic contact center designed for real telco environments. The solution brings together Amazon Connect, Bedrock Agent Core, and Amdocs Cognitive Core to coordinate intelligent actions across customer care journeys.
Beyond issue resolution, the demo highlights how trust established during care interactions opens the door to contextual upsell opportunities. The result is a scalable, telco‑grade agentic framework that improves customer experience, lowers handling times, increases accuracy, and turns care moments into measurable business value.
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