Amdocs Named a Leader in Gartner's 2017 Magic Quadrant for Integrated Revenue and Customer Management for CSPs

Press Release Nov 13 2017

ST. LOUIS - Nov. 13, 2017 - Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, today announced Gartner has positioned Amdocs as a Leader in its 2017 Magic Quadrant for Integrated Revenue and Customer Management for CSPs*. This Gartner Magic Quadrant provides a snapshot of the market and vendors offering Integrated Revenue and Customer Management (IRCM) solutions for communications service providers (CSPs) and evaluates them on their completeness of vision and ability to execute.

According to Gartner, "Leaders are vendors that would normally be included on shortlists for IRCM solutions for large and midsize CSPs worldwide: they perform profitably, grow their revenue and have a presence in all major markets; their functionality is above average, and their technology and scalability are leading-edge; they also engage in innovative projects and activities, carefully listening to their customer base and executing projects to their customers' satisfaction; and they are engaged in understanding the underlying and emerging patterns/trends in revenue and customer management activities, and they direct their R&D resources and investments accordingly."               

"Amdocs has been in the Leaders quadrant of Gartner's Magic Quadrant for Integrated Revenue and Customer Management for CSPs since the report's inception and we are pleased to be named a Leader in the 2017 report as well," said Anthony Goonetilleke, group president of Amdocs Technology.

"Amdocs continues to introduce product innovation in the IRCM domain," continued Goonetilleke. "Past year highlights include the launch of Amdocs aia, our telecom-specific, digital intelligence platform, and of the Amdocs Smartbot with Microsoft Cognitive Services. We are also making sizable investments in technology innovation, building considerable capabilities in cloud and microservices for carrier-grade enterprise applications. These technologies, combined with a DevOps mindset, are critical in providing our customers, from the largest global carriers to innovative operators in smaller markets, with the speed and agility they need to be able to quickly introduce new digital services and experiences and then monetize them."

Across the 350 communications and media companies that Amdocs serves, the company had several new wins and deployments in the IRCM space this past year. These include wins at Altice USA for superior omni-channel customer service experiences, and at Sunrise in Switzerland, for further digitalization of its call center operations, and deployments at Smart in the Philippines, for personalized and contextualized customer engagements, and at KT in South Korea, for a single, real-time convergent charging system to enable rapid introduction of personalized and contextualized quad-play services and shared data plans.

*Gartner "Magic Quadrant for Integrated Revenue and Customer Management for CSPs" by Norbert J. Scholz, Jouni Forsman, Amresh Nandan, 23 October 2017.

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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Supporting Resources

  • See Amdocs in a presentation and live demo with Microsoft at next month's TM Forum Live! Asia, where they'll discuss how to measure success with chatbots and develop a five-step chatbot strategy
  • Learn more about the Amdocs CES revenue and customer management products
  • Keep up with Amdocs news by visiting the company's website
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About Amdocs
Amdocs is a leading software and services provider to the world's most successful communications and media companies. As our customers reinvent themselves, we enable their digital and network transformation through innovative solutions, delivery expertise and intelligent operations. Amdocs and its 25,000 employees serve customers in over 85 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.9 billion in fiscal 2017. For more information, visit Amdocs at

Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2016 filed on December 1 2 , 201 6 and our quarterly 6-K form furnished on February 13, May 22 and August 14, 2017.

Media Contacts:

Linda Horiuchi
Amdocs Public Relations
Tel: +1 (201) 631-6810

Lindsay Noonan
Hotwire PR for Amdocs
Tel: +1 (646) 790 4753
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