ST. LOUIS - Feb. 2, 2016 - Amdocs (NASDAQ: DOX), the leading provider of customer experience solutions, today announced that Crnogorski Telekom a.d. has deployed an Amdocs business support system (BSS) solution to consolidate systems across fixed, wireless, Internet and IPTV lines of business, and manage convergent charging for both prepaid and postpaid billing, enabling improved operational costs, efficiency and customer service.
The solution includes multiple products from the Amdocs CES 9 portfolio spanning convergent charging, billing, resource management, ordering, customer management and a centralized master product catalog to provide Crnogorski Telekom with a single view of the customer and access to customer service and interaction information in real time. The migration from legacy technology to Amdocs software was completed in just 48 hours from initiation.
"The project with Amdocs allows us to integrate the services of all customer segments, improving our time to market for new products and allowing us to upsell innovative convergent offers to our customers," said Uwe Rivoir, program director at Crnogorski Telekom. "It makes it easy for our retail outlets, call centers and website to provide subscribers with clear billing and real-time functionality for all mobile prepaid and postpaid services. It also offers Crnogorski Telekom one integrated view of the customer, incorporating ordering flow across all sales channels, and providing cohesive customer contract templates across our entire business. This will improve any negotiation process with our customers, as well as reduce agent errors and customer complaints."
"The Amdocs consolidated solution has enabled Crnogorski Telekom to overcome system complexity and optimize business processes, while keeping the customer at the heart of its operation," said Chris Williams, head of global marketing at Amdocs. "Crnogorski Telekom can now provide a seamless and consistent customer experience across all services, devices and touch points, and deliver the personalized, contextualized and digital experience that subscribers in The New World of Customer Experience™ expect.
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Amdocs is the market leader in customer experience software solutions and services for the world's largest communications, entertainment and media service providers. Our portfolio powers The New World of Customer Experience™, where a wide array of innovative and personalized services are delivered seamlessly to end users, regardless of device or network. For more than 30 years, Amdocs solutions, which include BSS, OSS, network control and optimization, coupled with our professional and managed services, have accelerated business value for our customers by streamlining complex operating environments, reducing costs and speeding time to market for new products and services. Amdocs and our more than 24,000 employees serve customers in over 90 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.6 billion in fiscal 2015.
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Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2015 filed on December 10, 2015.
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