Press Release Feb 02 2016Canadian quad-play service provider reduces expenses with Amdocs upgrade, enabling an improved customer experience due to more timely and accurate bills ST. LOUIS - Feb. 2, 2016 - Amdocs (NASDAQ: DOX), the leading provider of customer experience solutions, today announced that TELUS, one of Canada’s leading quad-play service providers, is now live in production with an upgraded Amdocs billing and charging solution, resulting in optimized business processes and reduced operational expenses.
By upgrading to the latest version of Amdocs’ billing and charging solution, TELUS has been able to streamline the billing process with faster billing cycles – enabling an improved customer experience by providing more accurate and timely bills that will result in fewer customer queries. As well as increasing TELUS’ agility, the solution has improved billing predictability to ensure faster revenue realization. The project also includes a multi-year extension for Amdocs maintenance and ongoing services.
Supporting TELUS’ commitment to the environment, the new Amdocs solution runs on a TELUS virtualized hardware and software platform in its new green data center – requiring less IT hardware and, consequently, lower energy costs.
"Delivering an unsurpassed customer experience is a strategic priority for TELUS, as the Canadian market becomes even more competitive," said Jim Ritchie, vice president of development and support at TELUS. "This new Amdocs solution helps to increase customer satisfaction by providing more timely and accurate bills, while helping to ensure more efficient operations with improved billing predictability and faster revenue realization. Our multi-year commitment to Amdocs testifies to the strength of our long term partnership."
"TELUS is at the forefront of enabling The New World of Customer Experience™, an era where service providers need to accelerate business value by optimizing business processes and reducing costs," said Helen Wilde, general manager of the North America region at Amdocs.
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Amdocs is the market leader in customer experience software solutions and services for the world’s largest communications, entertainment and media service providers. Our portfolio powers The New World of Customer Experience™, where a wide array of innovative and personalized services are delivered seamlessly to end users, regardless of device or network. For more than 30 years, Amdocs solutions, which include BSS, OSS, network control and optimization, coupled with our professional and managed services, have accelerated business value for our customers by streamlining complex operating environments, reducing costs and speeding time to market for new products and services. Amdocs and our more than 24,000 employees serve customers in over 90 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.6 billion in fiscal 2015.
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For more information, visit Amdocs at www.amdocs.com.
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business markets that it serves, Amdocs’ ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2015 filed on December 10, 2015.
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