JERSEY CITY, NJ – June 5, 2023 – Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, today announced Amdocs amAIz, a pioneering telco generative AI framework. Amdocs amAIz combines carrier-grade architecture leveraging open-source technology with large language AI models, creating a foundation for global communications service providers, enabling them to benefit from the immense potential of generative AI. This follows a recently announced strategic partnership expansion with Microsoft and the joint creation of the AI-infused Customer Engagement Platform.
Open and agnostic by design, Amdocs amAIz delivers both templated use cases based on deep industry expertise and perspective, as well as tooling and infrastructure that can be quickly adopted to accelerate time to market, improve operational efficiencies, and increase quality of service through generative AI-powered experiences. Amdocs amAIz addresses the telecom industry-specific challenges of security, data privacy, scalability, and the complexity of data governance, as well as the intentional focus on a telco-specific taxonomy.
Integrated across the entire Amdocs portfolio, featured use cases span consumer and business domains, including:
- Amdocs Customer Engagement Platform – creation of network-aware solution proposal and architectural configuration, based on natural language and customer context inputs
- Amdocs Catalog – generation of new consumer service offers based on demographic segmentation, pricing sensitivity and associated propensity to purchase
- Amdocs Intelligent Networking Suite – service design acceleration with enhanced, context-aware network function and service availability and solution generation capabilities
- Amdocs Smart Operations – augmentation of expert capabilities with access to real-time experience data to accelerate decision-making, and achieve zero-touch operations
- Amdocs Cloud Services – rapid design and commissioning of cloud environments and optimization of consumption FinOps models
Leveraging Amdocs’ telco-specific expertise, OpenAI and the industry’s most advanced open tools and technologies, the Amdocs amAIz framework will empower CSPs to deploy generative AI use cases across the telecom ecosystem, from customer experience to network provisioning. At the same time, Amdocs amAIz will revolutionize a service provider’s ability to explore, assist, generate, and recommend activities across the entire customer and operations lifecycle, and deliver increased efficiencies and productivity.
Earlier this year, Amdocs announced the expansion of its strategic partnership with Microsoft, and the joint creation of a new Customer Engagement Platform. This unique pre-integrated and telco-verticalized platform leverages the full power of the Microsoft Cloud, including intelligent collaborative business applications, sales, customer service and customer insights, an embedded natural language and AI low-code platform, and generative AI experiences. The Amdocs amAIz framework marks an important step towards the opportunity of capitalizing on market-leading generative AI capabilities, such as those resulting from this partnership.
Anthony Goonetilleke, Group President of Technology and Head of Strategy, Amdocs, said: “Generative AI technology presents a tremendous opportunity for service providers to re-invent both the way they engage with customers, as well as driving efficiencies. Our investment in the amAIz framework reflects our belief in generative AI’s promise and the need for enterprise-grade security, reliability and performance.”
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 31,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.58 billion in fiscal 2022. For more information, visit Amdocs
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters and years. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general macro-economic conditions, prevailing level of macroeconomic, business and operational uncertainty, including as a result of geopolitical events or other global or regional events such as the COVID-19 pandemic, as well as the current inflationary environment, and the effects of these conditions on the company’s clients’ businesses and levels of business activity, Amdocs’ ability to grow in the business markets that it serves, Amdocs’ ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, Amdocs specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs’ filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2022 filed on December 13, 2022 and our Form 6-K furnished for the first quarter of fiscal 2023 on February 13, 2023.
Amdocs Public Relations
PAN Communications for Amdocs