Amdocs Low-Code Experience Platform
Amdocs Low-code Experience platform enables service providers to configure their customer and agent journeys easily and flexibly according to business needs.
Amdocs Low-Code Experience Platform
Generate Tomorrows Signature Customer Experiences
Customer Engagement Platform by Amdocs & Microsoft
Create and Launch Customer Experiences & Journeys in Real-Time
Amdocs Low-Code Experience Platform empowers CSPs to design and deploy seamless customer journeys instantly. With drag-and-drop tools, reusable UI components, and dynamic APIs, it simplifies multi-channel experience development, accelerating innovation and adaptability.
Purpose-built for telecom, it supports commerce and care across B2C and B2B, shifting control to business users while reducing IT dependency. AI and GenAI-driven capabilities ensure personalized, scalable interactions, seamlessly integrating with existing systems to drive agility, efficiency, and engagement.
Benefits
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Empower Business Users to Create and Launch Exceptional Experiences
Equip business users with intuitive tools to design, control, and launch seamless, multi-channel experiences and journeys independently. Intuitive capabilities such as drag-and-drop functionality and dynamic APIs, reduce IT dependency and accelerate innovation.
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Accelerate Time to Market and Streamline Design
Rapidly create and launch new journeys and experiences using reusable UI components, a business logic configurator, and seamless integration with Figma for direct import, reduced design time, and preserved design integrity.
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Maximize Productivity with Built-In Copilot and GenAI
Leverage AI-led authoring and the amAIz Copilot to speed up app creation. GenAI capabilities empower CSPs to enhance their own applications, while Copilot assistance boosts efficiency for developers and implementers alike.
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Reduce Costs and Minimize IT Dependency
Lower development and operational costs by empowering business users with an easy-to-use interface. Enable faster delivery and innovation while reducing reliance on IT teams for building and launching new experiences.
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Leverage Advanced Data Practices
Optimize business outcomes with actionable insights from integrated performance monitoring and financial analysis tools. Seamlessly connect to cloud-powered data streams for real-time intelligence.
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Enhance Customer and Employee Experiences
Deliver consistent, multi-channel interactions with reusable flows and views, a unified framework, configurable data sources, and an Experience API designer for seamless backend-to-frontend communication, improving engagement and productivity.
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Telco-Specific Expertise and Unique Accelerators
Leverage Amdocs’ telecom expertise with industry-specific best practices tailored for CSPs. Deliver seamless B2C and B2B journeys that meet telco-grade standards. AI-driven accelerators ensure personalized, contextual experiences across the customer lifecycle.
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Open, Modular, Cloud-Native and Vendor-Agnostic Platform
Operate with maximum flexibility and scalability using a vendor-agnostic, open platform that integrates seamlessly with any system. Its cloud-native and multi-cloud architecture empowers CSPs to innovate on their terms.
Highlighted Reports
S&P Global: Amdocs Leading Telecom Transformation with Agentic BSS & GenAI
Explore how Amdocs' AI-driven, telco-specific platform is redefining customer engagement and operational efficiency, as featured in the latest S&P Global Market Intelligence report
Related Insights
Frequently Asked Questions (FAQs)
What is a low-code experience platform?
A low-code experience platform enables organizations to design, build, and manage digital customer and agent experiences using visual tools, reusable components, and configurable workflows instead of extensive custom coding. It helps accelerate application development, simplify customer journey creation, reduce development complexity, and deliver consistent omnichannel experiences across multiple touchpoints.
How does Amdocs Low-Code Experience Platform help service providers create customer journeys?
Amdocs Low-Code Experience Platform empowers service providers to rapidly create, configure, and launch customer journeys using drag-and-drop capabilities, reusable UI components, configurable business logic, and dynamic APIs. This enables CSPs to quickly adapt experiences to changing customer needs, launch new digital services faster, and deliver seamless interactions across the customer lifecycle.
How does a low-code platform reduce IT dependency?
A low-code platform enables business users to create, modify, and manage digital experiences with minimal technical support. Through intuitive development tools and configurable workflows, organizations can accelerate innovation, shorten development cycles, and respond more quickly to market demands while reducing reliance on IT resources for routine changes and experience design.
How does Amdocs Low-Code Experience Platform enable omnichannel customer and agent journeys?
Amdocs Low-Code Experience Platform provides a unified framework for designing and managing customer and agent journeys across digital, assisted, and self-service channels. With reusable flows, configurable data sources, and seamless integrations, it delivers consistent, personalized, and connected experiences while enabling real-time engagement across every touchpoint.
How does Amdocs Low-Code Experience Platform accelerate service innovation and time-to-market?
Amdocs Low-Code Experience Platform helps service providers rapidly develop and launch new applications, customer journeys, and digital experiences using low-code development tools, reusable assets, and AI-powered capabilities. By streamlining experience design and reducing development effort, organizations can accelerate service innovation, improve business agility, and bring new offerings to market faster.