How order management is evolving to embrace agentic AI
In this TM Forum report, discover how agentic AI is reshaping order management to help CSPs navigate growing service complexity, fragmented fulfillment and rising customer expectations.
As CSP portfolios expand across B2C, B2B and B2B2X, traditional order management is being stretched beyond its limits. Discover how agent-driven order management can reduce fallout, increase agility and enable more intelligent, dynamic fulfillment.
Order management sits at the heart of delivering the products and services customers buy. But as CSP portfolios expand across consumer and business services, digital offerings, complex bundles and partner ecosystems, the demands placed on order management are changing dramatically.
Fragmented fulfillment and legacy processes can make it difficult to maintain visibility across the order lifecycle, manage dependencies, accommodate changes once an order is underway and prevent exceptions from becoming costly fallout. The impact is felt not only in operational efficiency, but in the customer experience.
"Agentic AI is enabling a new approach to order management, one that can adapt to changing requirements, reduce fallout and manage complexity without exposing it to the customer."
This TM Forum report explores how agentic AI is creating new possibilities for order management. AI agents can help interpret changing requirements, coordinate actions across fulfillment processes, manage exceptions and enable in-flight changes, allowing orders to adapt dynamically as customer needs evolve.
For Amdocs, this evolution is being enabled through Amdocs aOS, our agentic operating system. Amdocs Order Management, powered by aOS, brings agentic intelligence into order execution to help CSPs anticipate and prevent fallout, automate exception handling and manage dynamic, in-flight scenarios with greater agility.
Customer Engagement Platform
The AI-native Customer Engagement platform includes GenAI and agentic driven interactions that adapt in real time
Amdocs aOS
The world’s first agentic operating system purpose-built for telecommunications. To help communication service providers accelerate their generative AI strategies, a new paradigm is needed, where agentic AI drives core business processes and powers innovation at scale.
