Frost & Sullivan selects Amdocs as the 2020 Latin America Company of the Year thanks to Amdocs Customer Experience Suite

Frost & Sullivan

20 Oct 2020

Frost & Sullivan selects Amdocs as the 2020 Latin America Company of the Year thanks to Amdocs Customer Experience Suite

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Amdocs applauded by Frost & Sullivan for enabling CSPS to adapt to the digital services landscape with its cloud-native, microservices-based CES20 suite

Amdocs' holistic portfolio opens up monetization opportunities for CSPs…to manage relationships with over-the-top & other digital service providers

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October, 2020 - Based on its recent analysis of the Latin American communications service provider (CSP) monetization services market, Frost & Sullivan recognizes Amdocs with the 2020 Latin America Company of the Year Award.

The Amdocs Customer Experince Suite portfolio of monetization solutions uses a cloud-native and microservices-based distributed architecture to deliver any type of scalable deployment: the open and modular construction allows CSPs to adopt a lean point solution, the entire Amdocs stack, or anything in between, and enable CSPs to engage with customers in real time.

Amdocs assists CSPs on their journey to the cloud

“Amdocs’ solutions lay the foundation for CSPs to gain a deeper understanding and closer relationship with end consumers to create stickiness,” explained Ignacio Perrone, Research Director at Frost & Sullivan. “Its customer engagement and experience, data, monetization, and revenue management portfolio centered on the Amdocs Customer Experience Suite customer experience suite assist CSPs in moving to the cloud and launching new digital value-added services and over-the-top bundles. Leveraging Amdocs’ monetization systems, which are already 5G-enabled, CSPs can deliver the kind of on-demand interactions, self-service interfaces, and pay-per-use models that consumers demand.”

We expand our capabilities through strategic acquisitions

In recent years, after a flood of acquisitions, Amdocs launched the MarketONE platform , that helps CSPs monetize relationships with over-the-top (OTT) content and other digital services partners to support retention efforts and create new growth opportunities. In 2016, Amdocs acquired both Brite:Bill, a designer of a personalized customer engagement experience for billing, and Pontis, a contextual digital engagement solution to gain the real-time technology to make touchpoints personalized and relevant. Vubiquity, a leading global provider of premium content services and media technology solutions, whom holds relationships with over 1,400 content owners, was acquired as part of the Amdocs Media Division in 2018.

Amdocs’ recent acquisition of Openet has brought additional capabilities to Amdocs’ open and dynamic, cloud-native and microservices-based portfolio and positions them as a leading provider of 5G charging, policy, data management and cloud solutions. Amdocs RevenueONE, notably, leverages Amdocs CatalogONE for business-driven pricing configuration, easy bundling, and openness to partners, and utilizes the industry’s leading 5G convergent charging system, and an innovative real-time billing engine – enabling cutting edge, omni-convergent monetization of 5G, IoT, the digital ecosystem and the subscription economy.

Amdocs has invested in the CALA region to fully support regional CSPs

“With more than 1,000 employees in its development and operations centers in Guadalajara, Mexico and São Carlos, Brazil, Amdocs has a significant local presence serving local accounts. The company has been helping clients develop a range of new options for end-consumer billing and consumption plans in mere weeks,” noted Perrone. “The business challenges in 2020 are shining a spotlight on Amdocs’ agility and ability to support clients as they adapt and reorganize their operations.”

Each year, Frost & Sullivan presents a Company of the Year award to the organization that demonstrates excellence in growth strategy and implementation in its field. The award recognizes a high degree of innovation with products and technologies and the resulting leadership in customer value and market penetration.



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