Elevate Customer Experience with Amdocs Commerce & Care

How does Amdocs Commerce optimize every telecom sales opportunity?

CSPs need a telecom-specific commerce solution. Amdocs Commerce delivers exactly that – modernizing sales, streamlining order management, and unifying channels, customer types, and order lifecycles for seamless journeys.
AI, GenAI, and agentic capabilities enable personalized interactions, context-aware recommendations, and proactive guidance, enhancing customer engagement and conversions.
With cloud-native architecture, low-code/no-code tools, and TM Forum-compliant APIs, Amdocs Commerce integrates seamlessly while managing telecom complexities. It accelerates time-to-market, supports flexible pricing, and powers innovative bundles, driving growth and differentiation.

Benefits

Why is purpose-built telecom commerce essential?

CSP operations involve unique complexities that generic solutions can’t handle. Our solution streamlines these interdependencies with integrated Order Management, managing eligibility, configurations, and customer hierarchies for accurate fulfillment across all segments.
How can you unify commerce across all channels?

Unified commerce consolidates all engagement channels, customer segments, and business lines into a single platform. Our solution delivers consistent pricing, promotions, and configurations while enabling seamless start-anywhere, finish-anywhere experiences for every customer interaction.
What makes AI-driven customer journeys more effective?

AI-driven journeys leverage embedded AI, GenAI, and integrated copilots to provide real-time, contextual recommendations and proactive guidance. Our technology tailors every interaction to specific customer needs, increasing engagement, satisfaction, and conversion rates.
How can you accelerate time-to-market?

Acceleration enables launching new offers, bundles, and pricing strategies in record time with configuration-driven tools, reusable templates, and low-code/no-code functionality. Our platform minimizes IT dependency while reducing operational costs.
Why is scalability critical for telecom commerce?

Scalability enables handling complex interactions like upgrades, replacements, amendments, and cancellations across all customer types and sizes. Our platform ensures consistent agreement alignment and delivers reliable solutions at every touchpoint.
What makes a commerce platform future-ready?

Future-ready platforms feature cloud-native, API-first architecture that provides scalability and flexibility. Our foundation adapts to industry needs and seamlessly integrates with partners to deliver innovative bundles, meeting diverse customer demands and enabling future growth.

Mastering Telecom Digital Commerce

Optimize every sales opportunity with a unified, flexible, and scalable solution that brings the 5 key capabilities for success. This eBook explores how CSPs can achieve these goals and by creating consistent, continuous engagements that not only meet and exceed the expectations of the modern customer, but also redefine commerce in the digital era , powered by intelligent Agents and embedded AI and GenAI capabilities that act across every domain.

Optimize every sales opportunity with a unified, flexible, and scalable solution that brings the 5 key capabilities for success.
This eBook explores how CSPs can achieve these goals and by creating consistent, continuous engagements that not only meet and exceed the expectations of the modern customer, but also redefine commerce in the digital era , powered by intelligent Agents and embedded AI and GenAI capabilities that act across every domain.

Resources

The Five Essential Elements for Sales Growth for CSPs

To achieve sustainable growth and expand revenue streams, CSPs need to ensure each offering is designed to unlock new sales opportunities.

Learn more

Non-Core, Big Impact: The Commerce Shift Shaping CSP Futures

Amdocs research shows that delivering a positive return on investment was the top challenge cited by CSP leaders when launching a non-connectivity offering.

Learn more

The CXO guide to telco B2B Commerce: The criticality of telco-specific full stack systems

Learn more about how today's telecommunications providers are expanding deeper into the enterprise value chain, driven by factors that extend well beyond 5G capabilities.

Get the guide

Download

Introduction: Amdocs Commerce

eBook: The Telco Tipping Point

Datasheet: Amdocs Commerce Solution

Customer Engagement Platform

Whitepaper: Digital Commerce

Amdocs Commerce

Supercharge telecom sales by eliminating complexities, streamline the entire sales cycle, and optimize every touchpoint of the customer journey. - Explore Amdocs Commerce