Amdocs and bolttech Win IDC FinTech Real Results Award for AI-Driven Insurance Transformation
Discover how Amdocs and bolttech leveraged AI, cloud, and MLOps to optimize field sales operations, achieving measurable business impact and earning IDC’s prestigious FinTech Real Results Award.
Driving Real Business Value Through AI Innovation
IDC has named Amdocs Studios and bolttech joint winners of the 2025 IDC FinTech Real Results Award in the Insurance Transformation category. This recognition celebrates projects that deliver measurable, real-world impact.
IDC described the initiative as “a compelling case study… showing real benefits of an AI-based analytics deployment.” The award underscores how advanced analytics and machine learning can transform operational efficiency and grow revenue.
The Challenge: Scaling Field Sales Without Growing Headcount
bolttech, a global InsurTech leader, operates across 37 markets on four continents, partnering with hundreds of insurers and thousands of retail outlets. Its field sales ambassadors play a critical role in driving device insurance sales in retail stores. However, planning store visit schedule for sales ambassadors was largely manual—based on intuition rather than data—leading to inefficiencies and missed opportunities.
The challenge was to optimize ambassador travel routes and schedules taking into account the value of each store visit and thus improving productivity without increasing headcount.
The Solution: AI-Powered Route Optimization on Cloud
Amdocs Cloud Studio designed and deployed an AI-driven analytics solution leveraging AWS and Databricks data platform. Using MLOps best practices, we built a sophisticated machine learning model that:
- Calculates store importance based on sales potential and historical performance
- Optimizes visit sequences considering traffic, store hours, and travel time
- Automates monthly schedules for over 100 ambassadors across the Indonesian archipelago
This end-to-end solution not only improved operational efficiency but also established a scalable MLOps framework for future AI use cases—reducing complexity, cost, and time-to-value.
Measurable Impact: Efficiency and Revenue Gains
The results speak for themselves:
- 3.5% reduction in travel time
- 2.3% increase in revenue after nine months of live testing
Amdocs also optimized the solution achieving 80% reduction in compute costs, ensuring affordable scalability.
These gains were achieved without expanding the bolttech sales team, proving the power of AI to unlock growth through smarter resource allocation, and will help bolttech scale geographically—strengthening its competitive edge and accelerating its digital maturity.
Moreover. the success of this project, and the infrastructure put in place, has paved the way for additional AI-driven initiatives, reinforcing bolttech’s position as an innovation leader in InsurTech.
Customer Perspective
“Databricks is a powerful platform, but making full use of its capabilities is not always straightforward. As a pre-IPO FinTech, our time and energy is best focused on value-adding features and developments for our own platform. So, it’s great to work with data science experts at Amdocs Cloud Studio who understand cloud, ML, and the need for rigor in financial services use cases. This was a great result for our Indonesian business.”
See full customer testimonial here
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