Closing the Value Gap: Turning AI Progress into Impact
Apr 02, 2026
Closing the Value Gap: Turning AI Progress into Impact
At the Mobile World Congress 2026, one theme rose above everything else: generative AI. Amdocs CEO, Shimie Hortig, joins The Great Indoors to discuss the shift from AI excitement to real-world execution. As generative AI dominates the conversation, Shimie explains that while the technology is advancing at extraordinary speed, enterprise adoption remains far behind. The result is what he calls the “value gap” which is the growing distance between what AI is capable of and what organizations are actually able to implement in ways that deliver measurable results. Together with Matthew Roberts, Shimie explores why closing that gap is so difficult, from security and integration to compliance and organizational change. Recorded live in Barcelona, the episode also captures the intensity of MWC itself and the importance of direct customer feedback in shaping what comes next. At its core, this is a conversation about moving from possibility to practice and about what it will take for the industry to turn AI momentum into real business value.
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“I was able to meet in the last three, four days, almost 100 customers of Amdocs from all over the world [at MWC], from Asia-Pacific to the US, to Europe, to Australia. I was able to run by them all the development and all the progress that we have done in the last year and to get the feedback. So in four days we got an intense feedback of everything that we've done and it's very constructive feedback. They're very happy to see the progress, they're happy with the ideas, and they provided us some good feedback. So for us, it's a fundamental principle in the way we operate – we don't develop things in a vacuum, we want to do it with customers. The feedback of our customers is extremely important for us to shape the journey.”
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