Frictionless and Compliant Sales & Service Journeys
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Lightico empowers the world’s largest telecom providers to digitise sales, service, and retention processes into frictionless, compliant digital journeys across any channel.
With Lightico’s no-code journey builder, telcos reduce AHT, boost NPS, and improve operational efficiency, delivering a proven 5:1 ROI.
At a glance:
Frictionless Digital Journeys – Digitise sales, service, and retention processes across any channel with compliance built in.
Proven Business Impact – Reduce AHT, boost NPS, and improve operational efficiency with measurable results.
No-Code Agility – Empower teams to design and launch journeys in weeks, delivering a proven 5:1 ROI without heavy IT lift.
Use Cases
Sales & Activations – Accelerate sales, grow ARPU, minimise drop-offs and cancellations with T&C approvals, real-time visual cart and seamless payments.
Customer Support – Resolve billing disputes in minutes, lift FCR, and boost NPS by handling issues and updates in one compliant, fully auditable digital journey.
Renewals & Upgrades – Protect retention, maximise upsell revenue, and increase customer lifetime value with smooth, instant renewals and upgrades — showcasing personalised offers in a visual cart.
