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MCE provides digital-first omnichannel device lifecycle solutions and services to mobile operators, electronics retailers, insurers, 4PLS, and OEMs.

MCE’s industry-leading solutions mobilize operations, increase revenues and decrease inefficiencies. Specific solutions range from device diagnostics and care, to trade-in management with a price guarantee, to handling device returns. All are omnichannel-ready and provide fully integrated data management to anticipate customer needs around device-related issues (e.g., device health, upgrade timing).

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Website: www.mce.systems

Benefits

  • Improve mobile device upgrade velocity
  • Reduce customer & frontline friction
  • Improve NPS through service satisfaction
  • Increase VAS attach rates
  • Improve the cost to serve, both upstream and downstream

Use cases

Transition DLM to a digital-first and integrated self-service experience for delivery of seamless customer journeys that solve the customer and operator's needs in real-time.

  • E2E Device Lifecycle Journey Management

    • Streamlined Setup: BYOD onboarding, device asset management, platform-agnostic content transfer, VAS X/Up-sell
    • Comprehensive Service & care: Device issue resolution, NTF deflection, repair avoidance tools & loaner management, VAS X/Up-sell
    • Upgrade, with Trade-in: Guaranteed price trade-in, VAS X/Up-sell
    • Trade-in Management System: Multi-trader Market-place, Omni-channel Deployment, Promotion & Campaign Management
    • Extended Warranty & Insurance: Policy eligibility & claims management, VAS X/Up-sell
  • Omnichannel Deployment:
    • Wireless Retail
    • Contact Centers
    • Online
    • White-labeled App & MyOperator SDK
    • Logistics Centers, Traders, Device Repairers & 4PLs
  • Best-next-action Workflows:
    • Intelligent, data-driven processes that provide context-based best-next-actions to customers, as well as guide and enforce staff workflows
  • BI & Data Analytics, to anticipate customer needs around device-related issues
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cloud

Your future looks breath-taking from here.

automation

Simplify the complex, deliver the brilliant.

media

Fill your customers’ day with content they love.

digital

Reinvent the customer experience. Every day.

5G

Make today’s impossible tomorrow’s possible.

about Amdocs
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