Digital transformation platforms are comprehensive software portfolios that enable CSPs to transform their operations, processes, and customer experiences through the innovation of digital technologies. These platforms typically include capabilities such as advanced analytics, artificial intelligence (AI) automation and cloud computing.
The "Digital Transformation Platforms: Competitive Landscape Assessment" report, provides an in-depth analysis of digital transformation platforms and their critical role in the telecommunications industry. It emphasizes the necessity for telecommunications companies (telcos) to adopt digital transformation strategies to remain competitive and address the increasing demand for personalized customer experiences.