Bell Canada harnesses machine learning to reduce fraud exposure with Amdocs Business Assurance Services
Bell Canada harnesses machine learning to reduce fraud exposure with Amdocs Business Assurance Services
Through auto-learning and tuning capabilities, the new model automatically adapts to the changing behavior of fraudsters, improving over time.
Reducing fraud is key for the continued success of every service provider; learn how Amdocs and Bell Canada teamed up to reduce Bell’s fraud exposure, leveraging a machine learning approach.
Amdocs has been working with Bell Canada, to detect changes in fraudsters' behavior and identify customers at risk of committing fraud much more quickly. Importantly, they needed to be able to distinguish fraudsters from legitimate customers. The innovative solution they deployed uses AI and machine learning. Through self-learning and auto-tuning capabilities, the model automatically adapts to the constantly changing behavior of fraudsters, improving over time.
Half of our total fraud losses can now be detected three times faster. Plus, we have reduced the volume of false positives, cutting the time it takes to detect fraud directly reduces our losses.
The results speak for themselves. Bell Canada had a 10% increase in fraud detection, a 150% improvement in the duration of time it takes to detect losses to fraud, and a 200% improvement in the time required to identify new fraud.
