The Challenge

After a series of acquisitions, Santander Bank quickly emerged as one of the largest banking institutions in the U.S. However, rapid growth brought the challenge of integrating diverse teams into a unified corporate culture. With employees scattered across the country, many from different companies, Santander recognized the critical need for a robust, cohesive employee experience (EX) platform accessible from anywhere.

Santander needed a partner to not only build this digital platform for collaboration and community but also to support its long-term growth. The solution needed to evolve over time, scaling with the bank’s changing needs and ensuring employees remained connected and engaged as the company expanded.

The Solution

Based on our expertise in design, technical development, and project management, Santander partnered with Amdocs Studios to craft a comprehensive employee experience platform.
The foundation of the solution was built on extensive research, including in-depth interviews and focus groups, to ensure the platform delivered useful functionality for every user. 
Our ongoing involvement has been key to optimizing the platform. From major company changes to unforeseen challenges like the COVID-19 pandemic, Amdocs Studios has consistently helped Santander maintain strong internal communications and a sense of community across their workforce.

The Results

The new intranet identified and closed several frustrating customer experience gaps in the financial services industry, especially communication and scalability gaps.
Today, Santander's thousands of U.S.-based employees are connected through a high-performing, user-friendly Intranet that has transformed their internal communications. What was once a crash-prone, frustrating tool is now a seamless, engaging platform that is an integral part of the company’s culture.