Research

Media

To infinity and beyond: have consumers’ demands gone OTT?

Amdocs Media

17 Mar 2021

To infinity and beyond: have consumers’ demands gone OTT?

Layout canvas

In a world where everyone has learned to live, work and play under one roof, are streaming services ready to provide an all-in-one solution, giving consumers access to everything they need in one place? And is that what they really want?

During the pandemic, just over half (51%) of those surveyed found themselves accessing more video streaming services, followed by gaming services (47%), and music streaming services (44%). As this report finds, these trends might well be set to stay.

This research, undertaken in January 2021, set out to ascertain the drivers that dictate where providers will go from here. And how they can improve service offerings and customer experiences. To that end, we asked respondents…

  • What are they watching and how?
  • What do they want to see more of?
  • What strengthens their loyalty to a service provider?
  • What’s more important: quality, quantity or price?

Discover the answers to all those questions – and the implications drawn from them – when you read the findings in full.

WHY STOP
AT AVERAGE?

make it
amazing

Your future looks
breath-taking from here

cloud

Embrace the cloud and together we’ll see your business agility, innovation and scalability soar to new heights.

Simplify the complex,
deliver the brilliant

automation

Discover the streamlined, cost-efficient and intelligent answer to increasingly complex customer, IT and network demands.

\
Fill your customers’ day
with content they love

media

Build an irresistible content proposition and experience that keeps your customers coming back for more.

Reinvent the customer
experience. Every day.

digital

Discover the agility to deliver a jaw-dropping digital experience that always exceeds expectations.

Make today’s impossible
tomorrow’s possible

5G

Unlock the full potential of 5G and shape the network to create new capabilities, unique business models and game-changing opportunities.

Explore

about Amdocs

Discover how Amdocs can help your business.

cloud

Your future looks breath-taking from here.

automation

Simplify the complex, deliver the brilliant.

media

Fill your customers’ day with content they love.

digital

Reinvent the customer experience. Every day.

5G

Make today’s impossible tomorrow’s possible.

Close

 

Apologies, our website does not support this browser