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What's Next for AI in Telecom? Insights from MWC 2025

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MWC 2025

What's Next for AI in Telecom? Insights from MWC 2025

Gil Rosen

Chief Marketing Officer, Amdocs

07 Mar 2025

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Why digital CX is now the key battleground in telecoms

Article

Experts

Leadership

The turning point in the evolution from customer service to customer experience came occurred when the internet, mobility, and connectivity converged.

Mustafa Oyumi, Customer Experience Specialist

Amdocs

23 Mar 2023

Article

Digital brands

Experts

ConnectX

How will SaaS solutions drive the future of telecom? We need to first look at the rise of digital brands and how they deliver services.

Tiago Lopes, Head of Product Management, Amdocs ConnectX

Amdocs

27 Feb 2023

Freestyle billing: Unlocking the future of monetization today

Article

Experts

Leadership

Catering to the digital generation means CSPs need to be able to bill anything, anytime, in any way, so they can monetize everything.

Tomer Gingold, VP, Head of BSS & Networking Software

Amdocs

22 Feb 2023

Article

Experts

Leadership

eSIM is the key to modernizing the telecommunication experience and meeting consumer expectations.

Yuval Mayron, General Manager, IoT

Amdocs

15 Feb 2023

How to increase ROI: Translating visions into reality

Article

Experts

Leadership

Innovation isn’t just about doing something better or faster. It’s about combining technology and business to create something new – while delivering

Moshe Cohen-Gil, Head of Amdocs Innovation Labs

Amdocs

07 Feb 2023

The Voice of the Customer Diaries: Learnings from a global Voice of the Customer program

Blog

Customer Centricity

Running an effective Voice of the Customer (VoC) program is crucial to your ability to measure and improve customer experience.

Stefan Kerner, Voice of Customer Consultant

Amdocs

17 Jan 2023

The Value Plane: How telcos can make 5G amazing

Article

Experts

Leadership

Becoming a mobile operator isn’t just about buying the spectrum. You must orchestrate the subscribers, network, IT workload, service delivery & more.

David Hovey, Product Line Management Lead

Amdocs

11 Jan 2023

Blog

Customer Centricity

At the source of failure, very often, there is lack of listening. How well are you listening to your customers? Do you really know what they need?

Laliv Amrami, Customer Success Manager

Amdocs

13 Dec 2022

Turn your workload backlog from an operational headache into business value for your customer

Blog

Customer Centricity

With a challenging backlog, how do you decide what to work on first? Learn about a customer success best practice for prioritizing workloads.

Ben Griffiths, Customer Success Manager

Amdocs

06 Oct 2022

Selling experiences: How CSPs can increase market share in the next 3 To 5 years

Article

Experts

Leadership

After a short stint in management consulting, I realized that technology and communication are the future. I joined Amdocs almost 14 years ago as a bu

Ron Surets, VP, Head of Product Management

Amdocs

24 Aug 2022

Demonstrate project success with data and value-led ethos

Blog

Customer Centricity

Amdocs' Judi Weiss explains how a data-driven, value-led approach to projects in the technology and telecoms space has become critical.

Judi Weiss,

Customer Success Manager

13 Jul 2022

What does couples therapy have to do with customer success?

Blog

Customer Centricity

The Voice of the Customer (VoC) workshop: a unique approach to addressing customer feedback

Laliv Amrami, Customer Success Manager

Amdocs

05 Jul 2022

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Latest insights

What's Next for AI in Telecom? Insights from MWC 2025

Gil Rosen

All Insights

Type

Topic

Products & Services

Tags

The turning point in the evolution from customer service to customer experience came occurred when the internet, mobility, and connectivity converged.

Mustafa Oyumi, Customer Experience Specialist

How will SaaS solutions drive the future of telecom? We need to first look at the rise of digital brands and how they deliver services.

Tiago Lopes, Head of Product Management, Amdocs ConnectX

Catering to the digital generation means CSPs need to be able to bill anything, anytime, in any way, so they can monetize everything.

Tomer Gingold, VP, Head of BSS & Networking Software

eSIM is the key to modernizing the telecommunication experience and meeting consumer expectations.

Yuval Mayron, General Manager, IoT

Innovation isn’t just about doing something better or faster. It’s about combining technology and business to create something new – while delivering

Moshe Cohen-Gil, Head of Amdocs Innovation Labs

Running an effective Voice of the Customer (VoC) program is crucial to your ability to measure and improve customer experience.

Stefan Kerner, Voice of Customer Consultant

Becoming a mobile operator isn’t just about buying the spectrum. You must orchestrate the subscribers, network, IT workload, service delivery & more.

David Hovey, Product Line Management Lead

At the source of failure, very often, there is lack of listening. How well are you listening to your customers? Do you really know what they need?

Laliv Amrami, Customer Success Manager

With a challenging backlog, how do you decide what to work on first? Learn about a customer success best practice for prioritizing workloads.

Ben Griffiths, Customer Success Manager

After a short stint in management consulting, I realized that technology and communication are the future. I joined Amdocs almost 14 years ago as a bu

Ron Surets, VP, Head of Product Management

Amdocs' Judi Weiss explains how a data-driven, value-led approach to projects in the technology and telecoms space has become critical.

Judi Weiss,

The Voice of the Customer (VoC) workshop: a unique approach to addressing customer feedback

Laliv Amrami, Customer Success Manager

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Insights

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