The Knowledge Management Experience
Solutions that answer questions, speaking your customers' language.
The Knowledge Management Experience
Knowledge management in a nutshell.
Did you know that employees spend 20% of their time looking for information? Or that it can take up to 8 searches for workers to find the correct document? When seconds make the difference between satisfaction and frustration, the Amdocs knowledge management solution pulls in the power of AI and natural language processing to save time and cut costs across your entire organization.
Give your employees, agents, and customers real-time access to a single source of truth: accurate, consistent knowledge that anticipates questions and answers them fast.
Benefits
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Cut onboarding times by up to 50%
Get your employees, technician team, and call center agents up to speed up to 50% faster while reducing onboarding training costs dramatically.
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Reduce error rate by up to 70%
Improve first-interaction resolution: AI-driven search intelligently directs your agents to the right answer, cutting call center operational costs significantly.
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Increase FCR by up to 40%
Increase first call resolution by up to 40% with accurate, up-to-date knowledge–for less stress on your agents and happier, more loyal customers.
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Increase productivity by up to 150%
Boost productivity across all your services and channels; we make knowledge management easy for sales, support, and customer self-service.
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Predict answers
Give your employees instant access to knowledge. Employees spend an average of 1.5 hours per day looking for information. Reclaim those lost hours & help them get back on track fast.
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Automate information
Integrate your knowledge repository dynamically with chatbot, email, or social bot, to start meaningful conversations that offer answers 24/7.
