At home on the cloud
- Reference architecture for major cloud providers (AWS, Azure, GCP) - Customers benefit from elastically scaled cloud services that are available on-demand and scale to cost-effectively meet workload fluctuations.
- Oracle and Postgres variants - Allow customers to retain preferred components or evolve to optimize platform costs.
- Infrastructure and Application Automation - A full Kenan environment deployed and ready to go in minutes (compared to previous lead time counted in days).
- Joint deployment of infrastructure and applications via CI/CD and GitOps workflows - Cloud optimized, scalable and highly automated solution allows rapid evolution of business capabilities without interruption to customer service.
- Peripheral, ad hoc components give way to cloud services - Operations teams benefit from cloud-based automation, with production workflows, end-to-end monitoring, and integrated security for credential management, environment isolation, and anomaly detection in Kenan on the cloud.
- Adoption of telecommunications API standards.
Visualize to Simplify
- Single-Screen Account Management - Flexibility to explore the full extent of large customer account sets from a single screen Independent of their structural relationship
- Graphical Customer Insights - Graph customer invoice and payment histories, display hierarchical and group relationships. Intuitive graphical presentation of extended customer accounts results in effortless navigation and improved customer knowledge.
- Detailed Multi-Account Views - Interleave multi-account detail for convenient visual inspection. Enterprise account managers can explore account transaction history in an informative comparator UI.
- Predictive Invoice Graphing - Multi-variate graphing of invoice estimates for in-context invoice prediction for account hierarchies. Back-office tools offer a trend-based predictive view of the next invoice to facilitate timely corrective action prior to production.
- Canonical Invoice Model - Informative, interactive and persuasive invoice document encapsulates “invoice-centric” customer self-service tools.
- CRM-to-Billing Integration - UI-based integration delivers robust billing insights to CRM, enabling secure, seamless access to billing status, history, and support functions.
- GenAI-Powered Service Recommendation - Introducing AI-driven recommendations to enhance service delivery and customer satisfaction.
Doubling down on the global customer model
- Multinational, multi-currency enterprise billing - Global Customer model and intuitive UI provide a unified view on all member accounts across the country, region or globe.
- Framework agreement billing - Smoothing mechanism based on tracking of charge totals against agreed periodic regularization transactions reduces turmoil in the per-month or per-quarter preparation of accurate invoices: customer queries may be subject to more thorough analysis.
- Multi-server rating, charge re-distribution, payment transfer - Operational overhead due to “unreachable” customer accounts is addressed.
Straightforward front-end integration with any digital CRM
- Efficient Cross-Platform Invoice Data Access - UI integration and experience-led front-end technologies enable efficient access and visualization of detailed invoice data across platforms.
- Seamless CRM and Billing Integration - For CRM and billing systems, this approach allows in-context access to tools generating invoices and modeling their structures directly from CRM.
- Streamlined Setup with Kenan 7 - Kenan 7 minimizes the effort to establish hybrid views by eliminating the need for parallel models, complex mappings, or extensive API integrations.